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Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and …
Overview
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
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What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) is software that streamlines the delivery process. This software replaces paper-based systems with electronic manifests lists and signature capture to accelerate next-day delivery process and leverage real-time data sharing to help plan, capture, and track deliveries.
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Reporting
Visibility
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Efficiency
• Integrates with ECI ERP to reduce paperwork and manual data entry
• Improves customer service with increased access to POD information
• Scans packages going in and out of the truck to reduce costly errors
Reporting
• Displays reports on all travel and stop times
• Flags drivers for longer than expected times for accountability
Visibility
• Locates drivers in real-time with GPS tracking
• Displays truck routes and stop orders with a live map
JumpTrack Screenshots
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JumpTrack Competitors
JumpTrack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Reviewers rate Support Rating highest, with a score of 6.6.
The most common users of JumpTrack are from Small Businesses (1-50 employees).
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(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and geocodes. The real-time tracking feature enables businesses to monitor orders in transit efficiently, leading to streamlined delivery processes. Additionally, the tool's user-friendly interface offers all necessary information for confirming deliveries promptly.
JumpTrack aids companies in managing manifests and optimizing delivery routes by assisting in tracking drivers. With features like status updates and photo capture for delivery confirmation, businesses can enhance their operational efficiency. Customers benefit from viewing proof of delivery that includes signatures, photos, and geocodes, which adds transparency and accountability to the delivery process.
Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.
Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.
Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.
Route Optimization Challenges: Users have mentioned issues with route optimization, noting that it often requires daily human input for accuracy and separate logins if not optimizing routes, as well as limited support due to third-party involvement.
User Interface and Functionality Issues: Reviewers have highlighted various functionality concerns such as the inability to reopen signed invoices or redeliver items, difficulties in editing completed deliveries, and creating new users without email addresses.
Login and Session Management Problems: Some users have expressed frustration with frequent logouts requiring multiple logins throughout the day, short session timeouts causing inconvenience, and the need to constantly switch between different deliveries leading to workflow interruptions.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
Routing of deliveries for multiple drivers allows more efficient operation. Easily transfer from one driver to another for load management. Using routing optimization, the driver uses the technology to arrange deliveries in the most efficient manner. We were one of the first users when introduced.
- Route optimization.
- Efficient delivery of product.
- Confirmation of delivery with receiver signatures.
- Easily transfer packages from one route to another.
- Support
- Add scan on scan off packages that was in an earlier version.
- Improved effendis.
- Cost continues to rise so the cost is a negative.
- Driver accountability with time between each delivery recorded.
NA
N/A
3
Warehouse and Delivery Staff.
2
Basic computer skills.
- Delivery Optimization.
- Driver Accountability.
- Customer verification of delivery.
- Customer verification of deliveries when called noting the delivery was not received.
- N/A
Regular support was already too expensive.
Yes
In most cases.
The product was down, and they assisted in getting the problem resolved so drivers could get out.
- Routing
- Customer signatures.
- Manifest generation.
- Initial setup required significant assistance.
Yes, but I don't use it
October 20, 2023
JumpTrack : Best delivery software I have used so far!
We use JumpTrack in our daily operations for deliveries capturing signatures and then exporting those to use in our billing software. JumpTrack helps to streamline our process and gives us the ability to capture digital signatures and track our drivers.
- Provide detailed delivery information
- Track driver in real time and manage route.
- Store delivery and POD information.
- Would like to see the ability to send POD's from the app directly to customers
- Cost saving by importing data we used to manually enter
Our staff is able to track delivery routes and update customers.
We utilize the POd's and automated delivery of POD's directly to some of customers. This helps to speed up the invoicing processes.
20
From routing all the way through Executive level
4
Software is very user friendly and does not require much training,
- Routing
- Proof of Delivery
- Driver tracking
- Import delivery information to our billing system
- Integrate options to allow customers delivery info and tracking
No
- Scalability
- Integration with Other Systems
- Ease of Use
We wouldn't change anything in our evaluation process.
Yes
We have reported a few bugs, and they were quickly fixed.
Any time we have had an issue, which to be honest is extremely rare, support has always been quick to rectify or offer alternative solutions.
October 18, 2023
JUMP into full integration to keep your team on TRACK!
We use JumpTrack for our daily deliveries of mostly office supplies and some furniture. We use it to track and pace our drivers. We use it for signature confirmation for our customers and occasionally photographs of deliveries when necessary. It allows us to quickly route out our drivers each morning and make sure they have a proper package, paper and water counts each day. It also allows us to forecast when a driver will be at a customer's door without even calling the driver.
- Recording Signatures and Names of Receivers
- Organizing multiple packages for one stop easily
- Tracking Drivers Throughout the Day
- Transferring deliveries from DDMS Plus to JumpTrack doesn't allow for any mistakes. You can only transfer once and if you select the wrong transfer location its all over.
- I believe adding stops for non customers is difficult. We found a work around but our drivers pickup from our printers, non profits we donate to etc.
- We often have trouble with JumpTrack not being able to reach the server. It's very frustrating on a busy morning when we can't save package counts etc.
- We can make more deliveries because our drivers are out the door faster each morning.
- Proof of delivery that can be emailed with ease makes accounts receivables job easier on disputed deliveries.
- Knowing where the driver is and having a basis of how quickly a driver moves from location to location assists us with route management and employee management.
Yes, greatly! Not having to interrupt a driver to ask them where they are, when they will be back, or when they will be at stop X is a saving grace for our customer service team. Rewarding our drivers for their efficiency throughout the day has also been an encouraging benefit for our warehouse and delivery team. It also allows us to know who to send which directions.
Yes, there is so much peace of mind knowing that our customer service team can share a POD with a customer in minutes. It is nice for our customers too when they have a large facility and need to know who to track down to find the delivery. Also, the photo feature has served us well when a customer claims they didn't sign for something, and we have a picture of their office with the packages and a time stamp. It's not a common occurrence but it is nice when we have that proof.
Before this, our drivers used Garmin and allowed it to route out their day, but nothing was this advanced with tracking, signatures, integration with DDMS, etc. I can't even believe we went so many years without this feature. I remember searching for other POD apps, etc., but spending a little bit more for fully integrated software was the correct choice for us.
6
Delivery
Warehouse/Shipping
Customer Service
Sales
Accounting
Admin
Warehouse/Shipping
Customer Service
Sales
Accounting
Admin
3
One highly trained person does most of our IT work in-house. Anything that is an issue with JumpTrack or any changes made are introduced to the rest of the team or handled by this person.
One user manages our day-end process of route creation and transferring deliveries from DDMS to JumpTrack.
One user manages the morning, package counts, manipulates routes, etc.
One user manages our day-end process of route creation and transferring deliveries from DDMS to JumpTrack.
One user manages the morning, package counts, manipulates routes, etc.
- Tracking Drivers and Efficiency
- Providing quick feedback to customers about POD or estimated time of delivery.
- Quickly and Effectively getting drivers out on the road in the morning.
- We would love to optimize the process by adding scanned package counts and deliveries
- We would also love to bring JumpTrack info back into the DDMSPlus system
October 18, 2023
For ease of data transfer and POD automation, there is no other option in the ECI environment.
Delivery route planning, delivery confirmation, manifesting, signature capture.
- moves information back and forth between other ECI products well
- doesn't require on-prem server
- work with iOS and Android devices.
- Not a truck monitoring platform - we have to use separate provider for that
- Not made to cross-pollinate outside ECI's environment
- Need to have a working company email for every user and driver.
- There have been some savings from proof-of -delivery capability in regards to returns.
- With the ease of moving manifests from DDMS to JumpTrack, there are time savings as well.
The increased visibility comes mainly from our delivery confirmation. we use separate solutions for driver tracking and accountability. in order to use the other visibility features, we would have to buy every driver a company phone and put them on our plan, and it was cheaper to buy GPS tags for the trucks and use a third-party fleet tracker.
The POD management is our primary use for JumpTrack. Not only do we keep and store proof-of-delivery, but pur customers can look it up themselves on our website.
29
Delivery, Delivery management, routing, return management, installation teams.
2
IT desktop support, mobile device management and support.
- POD capture
- delivery manifest management
- POD publication automation
- POD storage and management
I love this software! So easy to see delivery times, a proof of delivery along with a picture! Comes in handy when a customer claims they didn't receive their order.
- loads really fast
- all info in one place
- reliability
- insurance
- email option to send info
- when a customer says they wont pay unless we have a POD
- great for small claims as evidence of the delivery
I would highly recommend JumpTrack, it has all you need under one roof!
30
Everyone in the office uses it and so does our warehouse to track orders, get delivery info, and time it was delivered.
2
Computer/software knowledge, which the warehouse manager and our IT dept have our drivers use JumpTrack, our office personnel, and also our warehouse staff to track and manage orders and delivery times.
- customer satisfaction of knowing their order was delivered
- our satisfaction to prove it was delivered
- also used in small claims for proof of delivery
- proof of delivery
- small claims issues
- same as last set of questions