Kaseya IT Center
February 20, 2018

Kaseya IT Center

Mark Sauer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kaseya IT Center

We use Kaseya to manage workstations around the world with a very lean IT helpdesk staff. We use it to remote into a user's workstation to install or configure new capabilities. We use Kaseya to push software packages to individual workstations, sites, or globally.

We run reports on software installs, user utilization, etc.
  • Easy to use
  • powerful capabilities
  • Good reporting capabilities
  • Difficult to configure and use the VPro capabilities for WOL
  • The agent can be uninstalled, and must be installed locally
  • The user interface can be confusing
  • AV, ticketing and backup features are not world class
  • We can maintain a lean staff and still deliver adequate customer service
  • Reports provide useful insight and software auditing
  • Other than basic functions like remote control, Kaseya requires training to get incremental value from the software
  • The user interface is not clean and intuitive all the time, unless you have invested in Kaseya Training.
They're both complicated to get the incremental value out of the tools.
It works well for remote desktop management. Our IT staff is very lean, and I don't have IT staff at all locations. Kaseya enables us to remotely support distant sites easily. It would not make sense if all resources were locally supported.