A must have for MSPs
Overall Satisfaction with Kaseya Virtual System Administrator (VSA)
We are a managed service provider and Kaseya VSA allows us to manage all areas of our managed services under one window. This system allows me to manage everything from backup, security, and maintenance from one system. We have over 500 endpoints on the system that we manage. Without VSA we would have to manage every system individually.
- Integrate security software such as Malwarebytes enterprise and Kaspersky Enterprise and allow you to manage these systems for many companies under one window.
- VSA has a great backup system built into it. We have the ability to backup endpoints to our secure cloud without a VPN.
- Scripting is very easy with VSA. We set up maintenance scripts to run on all our desktop endpoints. The system comes with some great scripts out of the box and the website has many more scripts you can use.
- VSA support has fallen short in the past. Tickets with Kaseya support take a long time to get completed.
- Some plugins within the system (that Kaseya own) always have issues and have to be re-installed.
- I wish the system had a time billing option (without buying add-on).
- Increased our monthly billing by allowing us to sell more services.
- Lowered the amout of internal labor needed to maintain customers. Allows techs to focus on new projects.
- VSA will get expensive as you add in objects to the system. All the good plugins are expensive.