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https://dudodiprj2sv7.cloudfront.net/product-logos/6L/Ho/7S5J13E0P4NB.PNGTeamwork Desk goes great with Teamwork Projects and ChatWe're using Teamwork Desk for customer support. Our customers can email their issues, submit a ticket through our platform, or use popup form. Desk allows us to provide assistance to our customers when they need it. One of the reasons we chose Desk is the integration with Teamwork Projects. So we can turn tickets into tasks to be completed. That allows us to track work associated with tickets, and be able to deliver flawless service.,Smart Inboxes allow us to filter tickets into specific themes/categories that we can use for prioritization Teamwork Desk integrates with Teamwork Projects to turn tickets into tasks The text editor is pretty easy to use to write replies, insert (paste) images, etc. Feedback email sent to customers works well, customers leave ratings Some great ways to automate certain stuff API and webhooks are very flexible and detailed Desk allows part-time agents which they don't charge for, so you can bring someone in to help on select tickets,Help docs can be cumbersome to manage, especially write articles The mobile app is good, but there's A LOT of room for improvement (I believe they are working on new app) Pricing can be a bit steep the more users you get for higher end plan Needs to provide a good way to integrate third-party data inside tickets... For example, show customer's orders while viewing ticket Needs a better popup form, current "Access" widget is not very good,9,Desk makes it easy to collect feedback after ticket is closed, so we get good amount of ratings to know how we're doing Having mobile access allows us to reply to customers quickly and on-the-go, so we don't have to wait to get to our computer Integration with Projects is really key, it makes everything streamlined and organized. It saves us dozens of hours every month being able to track and organize everything, without the need for extra typing, clicking, waiting on pages to load It helps us deliver outstanding support and fulfill services efficiently,Help Scout, GrooveHQ and Freshdesk,ActiveCampaign, Hatchbuck, G Suite, Hootsuite Pro, WordPress, LastPass, Adobe Photoshop, Adobe Illustrator CC, Adobe Acrobat DC, Adobe Premiere ProQuick and Easy Ticket SoftwareCurrently, I am using Teamwork Desk to take care of our Support Tickets. We use a form on our website that our clients use to let us know when they need help with problems on their website. Once they submit the form our whole gets a notification that lets us know who and when the client submitted a ticket. Once this has been finished one of our team members will go in and delicate the support ticket to the correct individual. Everything works seamlessly. After the ticket has been finished we mark the ticket with the appropriate tag and the client will receive an email letting them know everything has been taken care of. I highly recommend Teamwork Desk if your looking for a software to help you get all your support tickets organized this is the product for you.,Organization Email Alerts to clients and us Intuitive,Thread Sometimes Gets Confusing Stacks sort of like Gmail Cost Per Ticket Tickets Ended up in Junk Before,9,Faster, All in one Location Organziation Simpler Then Most Ticket Software,Mavenlink,Mavenlink, HubSpot, InVision
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Teamwork Desk
6 Ratings
Score 9.1 out of 101
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Teamwork Desk Reviews

Teamwork Desk
6 Ratings
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Score 9.1 out of 101
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Viktor Nagornyy profile photo
May 21, 2018

Review: "Teamwork Desk goes great with Teamwork Projects and Chat"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We're using Teamwork Desk for customer support. Our customers can email their issues, submit a ticket through our platform, or use popup form. Desk allows us to provide assistance to our customers when they need it. One of the reasons we chose Desk is the integration with Teamwork Projects. So we can turn tickets into tasks to be completed. That allows us to track work associated with tickets, and be able to deliver flawless service.
  • Smart Inboxes allow us to filter tickets into specific themes/categories that we can use for prioritization
  • Teamwork Desk integrates with Teamwork Projects to turn tickets into tasks
  • The text editor is pretty easy to use to write replies, insert (paste) images, etc.
  • Feedback email sent to customers works well, customers leave ratings
  • Some great ways to automate certain stuff
  • API and webhooks are very flexible and detailed
  • Desk allows part-time agents which they don't charge for, so you can bring someone in to help on select tickets
  • Help docs can be cumbersome to manage, especially write articles
  • The mobile app is good, but there's A LOT of room for improvement (I believe they are working on new app)
  • Pricing can be a bit steep the more users you get for higher end plan
  • Needs to provide a good way to integrate third-party data inside tickets... For example, show customer's orders while viewing ticket
  • Needs a better popup form, current "Access" widget is not very good
Overall Teamwork Desk is a great product, reliable and flexible. It's well suited for most businesses, but higher end plans can be expensive the more users you get. So might not be ideal for small businesses. But, if you're using Teamwork Projects and need a help desk than Teamwork Desk should be your choice. The integration works well, and they are constantly improving it. We use all 3 products... Projects, Desk, and Chat. I highly recommend all 3.
Read Viktor Nagornyy's full review
Matthew McKenzie profile photo
May 10, 2018

Teamwork Desk Review: "Quick and Easy Ticket Software"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently, I am using Teamwork Desk to take care of our Support Tickets. We use a form on our website that our clients use to let us know when they need help with problems on their website. Once they submit the form our whole gets a notification that lets us know who and when the client submitted a ticket. Once this has been finished one of our team members will go in and delicate the support ticket to the correct individual. Everything works seamlessly. After the ticket has been finished we mark the ticket with the appropriate tag and the client will receive an email letting them know everything has been taken care of. I highly recommend Teamwork Desk if your looking for a software to help you get all your support tickets organized this is the product for you.
  • Organization
  • Email Alerts to clients and us
  • Intuitive
  • Thread Sometimes Gets Confusing Stacks sort of like Gmail
  • Cost Per Ticket
  • Tickets Ended up in Junk Before
Overall, TeamWork Desk has been working for us Great! We have been able to keep track of our of our tickets in a well-organized fashion. Notifications alert our team when someone submits a ticket and also when the client responses back. You can use tags and flags to keep everything going smoothly.
Read Matthew McKenzie's full review

Teamwork Desk Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (2)
9.0
Ticket creation and submission (2)
8.5
Ticket response (2)
9.0
Internal knowledge base (2)
7.5
Customer portal (2)
9.0
Email support (2)
9.0

About Teamwork Desk

Teamwork Desk is an all-round support hub for inbound communication and help doc creation, allowing users to manage tickets and resolve issues 24/7. It measures important support metrics, including customer happiness, team productivity and traffic channels. It also offers seamless integration with Teamwork Projects and other tools. A 30-day free trial is available—no credit card details required.


Categories:  Help Desk

Teamwork Desk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Does not have featureExpert directory
Does not have featureSubscription-based notifications
Does not have featureITSM collaboration and documentation
Has featureTicket creation and submission
Has featureTicket response
Has featureAutomated responses
Does not have featureAttachments/Screencasts
Does not have featureSLA management
Self Help Community Features
Has featureForums
Does not have featureExternal knowledge base
Has featureInternal knowledge base
Has featureQ and A
Does not have featureSurveys/polls
Multi-Channel Help Features
Has featureCustomer portal
Does not have featureLive help chat
Has featurePhone support
Does not have featureIVR
Does not have featureCall scripting
Does not have featureSocial integration
Has featureEmail support
Does not have featureHelp Desk CRM integration

Teamwork Desk Screenshots

Teamwork Desk Integrations

Teamwork Desk Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$5per user/month
Pro$20per user/month

Teamwork Desk Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Teamwork Desk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web