Kayako

Overview

Reviews

A solid, stable, feature-loaded help desk

5
We currently use Kayako as a company-wide ticketing system. We have multiple departments set up, and the whole experience is quite …
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Manage support tickets with Kayako

7
Kayako is used as a ticketing system for our clients to submit tickets for support questions or issues. We use this software to keep a …
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Highly Priced Support/Upgrades

1
The download version is excellent software and has many great features for supporting customers via email, telephone, and live chat.

Kayako Supports

4
At StyleEase Software, LLC, we use Kayako as our Support Ticket system. This is mainly used in the support department, but it can also be …

Kayako is BETTER than you think!

8
Our entire organization uses Kayako to conduct business. It is used to transfer work from one person to another, escalate to another group …
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Kayako Review

10
We use Kayako as our online support interface for all issue affecting our software. In the support department this is the only outside …

Kayako in a Nutshell

8
We use Kayako on a daily basis to organize our client issues, requests and ideas, as well as to communicate directly with them.

Kayako knowledge base

8
We are currently using Kayako as a knowledge base and ticketing system. Users can login and create support tickets for IT as well as find …
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Kayako is a Great Product!

8
We use Kayako for sales, support, customer service and accounting. Our customers and potential customers use this to communicate issues, …
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"Catchy Title"

5
Kayako is currently being used in our IT department in a few different roles. For the IT Support Side: This is being used to track user …
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Popular Features

View all 13 features

Organize and prioritize service tickets (10)

8.1
81%

Ticket response (10)

8.0
80%

Ticket creation and submission (10)

7.9
79%

Reviewer Pros & Cons

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Pricing

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Inbox

$15.00

Cloud
Per User Per Month

Growth

$30.00

Cloud
Per User Per Month

Scale

$60.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29 per month

Features Scorecard

Incident and problem management

7.0
70%

Self Help Community

7.2
72%

Multi-Channel Help

8.4
84%

Product Details

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk.

The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

Kayako Video

Kayako Demo

Kayako Competitors

Kayako Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Kayako?

Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement.

How much does Kayako cost?

Kayako starts at $29.

What is Kayako's best feature?

Reviewers rate Customer portal and Help Desk CRM integration highest, with a score of 9.3.

Who uses Kayako?

The most common users of Kayako are from Mid-size Companies and the Information Technology & Services industry.

Reviews

(1-7 of 7)
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