Item: Khoros Communities
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.

Pros and Cons

Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.

Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
Easy and enhanced customization options.

Return on Investment

In the context of customer support, the implementation of Khoros Communities has led to remarkable efficiency gains. A notable achievement is the 0% response rate within 48 hours or less, underscoring the platform's effectiveness in delivering timely support and enhancing overall customer satisfaction.

Scalability

It's is easy to adopt and scalable

Customer Support

Collaborating with Professional or Strategic Services accelerates growth, aligns strategy, and ensures smooth deployment for community goals.

Community Management with Khoros

These features empower seamless community management, ensuring timely responses, and providing actionable insights critical for refining operations amid organizational growth.

Insights Gained From Khoros Communities

Product feedback
Access to ratings and reviews

Gamification Features

The game-like features in Khoros Communities have really amped up how engaged and satisfied our customers are. It's like a boost for our Super User program, inspiring users to actively join in and contribute more within our community.

Key Insights

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes

Likelihood to Recommend

If a quick community setup is essential, the comprehensive nature of Khoros Communities might pose challenges.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.

Best for Business Connectivity and Scalability

Overall Satisfaction with Khoros Communities