Kindful CRM is the way to go
April Berg | TrustRadius Reviewer
January 30, 2020

Kindful CRM is the way to go

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kindful

Kindful is the main CRM that we utilize for donors, customers, and participants for events, etc. It helps us keep all areas of involvement in one place.
  • Excellent customer service. They are ready to help at all times.
  • They partner with various other systems which helps keep all things working seamlessly such as email campaigns and categories needed for reporting.
  • Some of the 3rd party apps we use just don't all integrate with Kindful how we would hope. We end up with too many duplicate contacts. It is hard to constantly go through and make sure it is all cleaned up before you get behind.
  • Filters still get complicated when you want to get specific info or location. This could be a little clearer.
  • We have better retention in our donors because of the communication ability, automated receipts, etc.
  • We have been able to create multiple email campaigns due to this CRM partnership with Mailchimp and the ability to utilize the information we receive.
We had all of these connected at one time. Kindful still is the best in customer service, and the ease of use making sure what comes in real-time is placed where needed. Eventbrite is just an older connection, so we didn't have real-time data and it also created multiple accounts when the donors were already in our system. Kindful is always the place I go to run reports since it is easier to do and everyone is in one place.
They answer my questions right away. If they don't understand, they take time to understand and show me exactly where to go. They are just so helpful and I have used multiple systems. They go above and beyond!

Do you think Kindful delivers good value for the price?

Yes

Are you happy with Kindful's feature set?

Yes

Did Kindful live up to sales and marketing promises?

Yes

Did implementation of Kindful go as expected?

Yes

Would you buy Kindful again?

Yes

I started into this development side myself and needed a system that was easy to use and could handle thousands of contacts coming in, yet give me reports I needed for accounting purposes. Kindful has been a huge gift to our organization—a great solution, affordable, and just an all-around great system to work with.