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Kindful for Smaller Nonprofits
January 30, 2020

Kindful for Smaller Nonprofits

Shaelina Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kindful

Kindful is used to manage donor and volunteer activity for the entire nonprofit. It helps us manage events, communications, and fundraising goals.
  • Donor management.
  • Integration with other software such as Eventbrite, Golden, and Mail Chimp.
  • Event management internally
  • Email design features and communication features
  • Clearer data re: fundraising goals and stewardship efforts.
  • Wealth management insights helping us make more strategic asks and event invitations.
We also looked at DonorPerfect and Salesforce, and both were too expensive for our budget. Kindful was user-friendly and affordable. Breeze CHMS is what we switched from because it didn't meet all of our reporting needs, although it's great for a church without those needs. Prior to Breeze, we used a version of Blackbaud which was much more expensive, not user-friendly, and probably better suited for a larger nonprofit. Kindful, on the other hand, does a great job (and is working on improving still) of integrating with other software, such as Mailchimp and Eventbrite. It's essential for any team, especially a small one, to have all of the donor and volunteer information in one place.
Not only do they have an online knowledge base that is available 24/7 which is very helpful, but if you have a specific question or something wrong with your account that needs to be fixed on the backend, they reply to your request right away. The help button is located in the bottom left corner of any screen you're on within the platform, which makes it easy to ask for help without having to leave the page you're working on.

Do you think Kindful delivers good value for the price?

Yes

Are you happy with Kindful's feature set?

Yes

Did Kindful live up to sales and marketing promises?

Yes

Did implementation of Kindful go as expected?

Yes

Would you buy Kindful again?

Yes

Kindful is perfect for small to mid-size nonprofits that need to get a lot done with limited staff members. It is user-friendly and their help desk is always available for fast and customized responses. Their help website is a wonderful wealth of information that made it easy to learn how to use the system at our own pace and to meet our own needs.