User-friendly Product with Opportunity for Improvement
Updated May 02, 2023
User-friendly Product with Opportunity for Improvement
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Klaviyo
Klaviyo helps to streamline customer outreach initiatives while aligning automation across various applications. It keeps everything organized and streamline in an easy and user-friendly interface.
- Decrease churn with abandoned cart flows
- Increase loyalty program compliance
- Increase reviews
- I would like more integration with Shopify without adding additional applications, for example, gift cards.
- Text replies must be exact and it's impossible to predict exactly what and how a customer will write back. Predictive sentiment would be a great addition.
- I would like the ability to add loyalty points to bottoms of emails.
- Lower costs
- Decreasing churn
- Increase in customer acquistion
- Anyone on the team can use it
- Smile
- Junip
N/A
Acquisition, retention, and upsell potential is there.
Klaviyo has more features and is extremely versatile.
Do you think Klaviyo delivers good value for the price?
Yes
Are you happy with Klaviyo's feature set?
Yes
Did Klaviyo live up to sales and marketing promises?
Yes
Did implementation of Klaviyo go as expected?
Yes
Would you buy Klaviyo again?
Yes
Klaviyo Feature Ratings
Using Klaviyo
4 - Marketing and cx