Great security awareness training
Updated August 09, 2021

Great security awareness training

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4, not only across the whole company but also, for our subsidiaries. Phishing, BEC, and ransomware attempts have been identified constantly, and KnowBe4 has been improving our end users' awareness of such risk.

Pros

  • Many phishing email templates that are so realistic and customizable.
  • Easy to implement, easy to operate.
  • Automated reminder and reporting are great.

Cons

  • Many of the quizzes in the training videos focus on definition or terminology, not necessary helping users to become more knowledgeable on detecting phishing emails.
  • Percentage of users who click on phishing emails has declined.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Works well. Makes our training up-to-date and relevant to current trends.
Initially tried to integrate into our AD. However, since we have complex AD, and some AD user's objects are non-user, we decided to CSV to import users.
Percentage of clickers.
Works well for organizations looking to improve the baseline of user awareness in a typical corporate environment where email is the top threat vector. Multi-language support works well for us, as we need to support Japanese and Spanish speakers.

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No.
Dedicated "customer success manager" supported us from initial tenant setup to creating a phishing campaign.

Comments

  • Laurie Haynes | TrustRadius Reviewer
    Laurie Haynes
    (Vendor Representative) commented 4 years ago
    Thank you for your review! We will pass your feedback on the quizzes to the product team. We appreciate you and thank you for being a KnowBe4 customer!

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