KnowBe4 Review
Updated August 10, 2021

KnowBe4 Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

It is being used for the whole organization. We use it to train and test our user on cyber security specifically phishing but also looking to implement for PCI training as well.


  • Nice interface
  • Well supported and has a good knowledge base of articles
  • Easy to implement


  • Email templates were added when a previously used campaign cloned what we did not desire to use. They were NSFW emails.
  • Will limit users being phished.
  • Will reduce risk of ransomware and overall ability to be breached.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


Allows us to look at KnowBe4 first for a solution to a training issue to see if we can use this resource before we try to find a different solution.
We sync it with our Google accounts. Limits the amount of interaction on our part - we just need to add our users to Google correctly and KnowBe4 then handles the rest.
Users who have completed training and users who are more likely to be susceptible to phishing attacks. Using these reports we can add training for users who need more help.
Great for training on phishing and cyber security. Not for general safety concerns.

KnowBe4 Security Awareness Training New Features

Using AD sync allows us to not have to manage adding new users to our portal. Also when users leave removes them without intervention. We can also group users so they aren't included in training or phishing campaigns. This is useful for admin and service accounts.
Product works well and is fairly easy to manage.

Using KnowBe4 Security Awareness Training

750 - All employees in use the training from reports IT finance developement etc.
3 - IT staff is responsible for the training and phishing campaigns. Mostly one person on staff with others as backup.
  • Reduces risk for users responding to phishing and other security issues.
  • More robust phishing campaigns
  • Possible use of PhishER and PhishPhlip to add to our abilities
This is our only security training for phishing and cyber security. We are planning to add more campaigns as we move forward.

Evaluating KnowBe4 Security Awareness Training and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation

KnowBe4 Security Awareness Training Support

Very responsive and gives appropriate answers even when it's isn't what you would like the answer to be. They won't promise what can't be done by the product.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • training campaigns
  • phishing campaigns
  • AD sync is somewhat complex


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