You KnowBe4 we bought this product, our staff wasn't too security aware
June 29, 2020

You KnowBe4 we bought this product, our staff wasn't too security aware

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We used to import users manually with a CSV file. Recently, we've implemented the AD Sync process, which makes it much easier. We use groups to target those who require additional information, like those who respond or click links in email, and also to target a department with training when needed.
We send out phishing emails company-wide several times a year and have recently started using KnowBe4's Security Awareness Proficiency Assessment to get a baseline of what we should immediately focus on with training. With phishing campaign results, we can target individuals with specific training modules to improve their awareness.
  • They offer short training videos, which aren't too time consuming, yet still gets a message across.
  • The ease of setting up a campaign.
  • Being able to create your own phishing templates, so you can include certain industry-specific terms or situations to truly test someone's ability to catch a fake.
  • Additional short training with questions/answers.
  • Value in seeing improvements in general security awareness on the dashboard.
  • You set-up your phishing or training and let it run—it's easy to do, not time-consuming.
KnowBe4's support team is very responsive through chat, email, and phone. When they have a new offering, they reach out to ensure you're aware of it and will walk you thru the set-up process to ensure you understand it.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


A greater choice is always a good feature in a training product. We've used the posters, training, and video modules, as well as phishing emails, which are often updated to reflect what's in the news now. We've even used some of the newsletter postings.
The reporting feature is well thought out. The risk score and report card are helpful in showing upper management improvements in security awareness. Also, finding the riskiest users so you can focus on their education.
KnowBe4 provides great value for every dollar spent. For those in non-IT related positions within the organization, KnowBe4's training is not over technical, so no one gets overwhelmed and can complete it on their own.

Using KnowBe4 Security Awareness Training

487 - The Infosec group administers KnowBe4 and runs all the testing, all the reporting. All employees are included testing and training. Those who click on links or open attachments are then targeted for additional training.
4 - The Infosec team manages KnowBe4.
  • Determining where risks exist and focus training for those who need it.
The product provides value at an exceptional price.