You KnowBe4 we bought this product, our staff wasn't too security aware

We used to import users manually with a CSV file. Recently, we've implemented the AD Sync process, which makes it much easier. We use groups to target those who require additional information, like those who respond or click links in email, and also to target a department with training when needed.

We send out phishing emails company-wide several times a year and have recently started using KnowBe4's Security Awareness Proficiency Assessment to get a baseline of what we should immediately focus on with training. With phishing campaign results, we can target individuals with specific training modules to improve their awareness.

A greater choice is always a good feature in a training product. We've used the posters, training, and video modules, as well as phishing emails, which are often updated to reflect what's in the news now. We've even used some of the newsletter postings.

The reporting feature is well thought out. The risk score and report card are helpful in showing upper management improvements in security awareness. Also, finding the riskiest users so you can focus on their education.