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Comprehensive training platform. Automation galore.
June 26, 2020

Comprehensive training platform. Automation galore.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

Currently KnowBe4 is synced with AD for user management via their Active Directory Sync Tool. Specific fields can be defined such that unwanted information is not passed to the KnowBe4 platform. Once inside the KnowBe4 platform, Smart Groups can be defined for automated tasks.
KnowBe4 is currently used as an employee assessment tool, training tool, and simulated phishing tool in our organization. We were previously using a competing product which offered a simplistic interface but had severe limitations when it comes to automation and customization. KnowBe4 comes with a much more advanced interface and provides features like automatic enrollment for onboarded users, smart groups to group users based on defined criteria, and fully customizable phishing and training campaigns and a multitude of templates to choose from. Furthermore with PhishAlert and PhishER, users can report and submit phishing emails which are automatically analyzed using machine learning to determine if the email is clean, a threat, or spam. Actions can also be defined for each scenario. I've probably repeated the word automatic a number of times and that's probably the thing I most appreciate about this platform.
  • Fully customizable phishing and training campaigns.
  • Automatic remedial training based on phishing campaign results.
  • Automatic user enrollment based on criteria defined by Smart Groups.
  • User security assessment program.
  • PhishAlert and PhishER works hand in hand to encourage employee participation to fight phishing attempts.
  • Support is very responsive and responds in minutes of submitting a request.
  • None so far when compared to the platform we were using.
  • Less expensive than competitor.
  • More content and functionality than competitor.
  • Less hours wasted by IT staff on managing platform.
To reiterate, KnowBe4 offers many automation and customization features that were not available in our previous platform. It allows for automatic enrollment of new employees in training, automatic remedial training for those failing phishing campaigns, automatic reporting with risk metrics, automatic phish handling, and regularly scheduled and customizable phishing and training campaigns. The fact that its cost is less than the previous platform is just icing on the cake.
While there isn't a direct number to contact support, the time between ticket creation and response is fairly quick usually within a few minutes. I rate the level of support quite high with issues normally resolved within 1 or 2 replies. Their answers are concise and to the point. The tone of KnowBe4's support is never condescending, and I would even go to say quite polite by email. Video conferencing support can be scheduled and this has helped immensely on a few occasions.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

My experience with KnowBe4 is quite new so I can't attest to how frequently the training content is refreshed. However, I've looked through their ModStore catalog and I seen and used very recent topics including ones related to COVID-19. So my impression is that they do update content frequently.
In my opinion, the most important metrics are employee progression and organizational risk level. Those who continue to fail or do poorly in simulated phishing campaigns and training would require more intensive training until they understand concepts. Over a period of time of using the platform, we also expect risk to go down as employees are more proactive in identifying/reporting threats and also gain up-to-date knowledge of all security related risks.
At the current time, I'm very impressed by the capabilities of this security awareness training platform. The interface is intuitive and powerful. I think any organization small or large can benefit. This is especially true for the small and heavily loaded IT teams who would benefit from the plethora of automated features, and spend a little less time micro managing every component of the platform.