Security Training is great, other features could be improve
August 30, 2021

Security Training is great, other features could be improve

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

This training is used across our agency. All staff members are expected to complete the security awareness training annually. Our agency uses this to increase awareness of cyber security for all staff members.
  • Explains the different ways phishing can occur.
  • Follows up with what was taught in the training by sending fake phishing emails throughout the year to 'test' staff.
  • The reporting functionality leaves a lot to be desired. It is difficult to run a report showing all of the people who have attended/completed training when the same training is in multiple campaigns.
  • The security training available is great, however, the functionality of this program as an overall online learning portal does not work well for our agency. We need something that easily allows us to upload our own training and make changes as necessary without starting from scratch or losing data.
  • Navigation within the application can be difficult at times.
  • Employees have become more aware of phishing type emails.
  • Employees seem to have a better understanding of how to protect themselves, the agency, and our patients in regard to cyber security.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Not sure

Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?


Having fresh content allows for staff to be more invested in the training, as opposed to listening to the same thing year after year. New information can be shared with staff and they are more likely to retain this information if it is presented in a different way each time.
Our partnered IT company assists with adding additional users and removing users upon their termination of employment. Separate Training institute staff ensure the appropriate campaigns are created and assigned to the right employees.
Training completion, across all training campaigns. Often times different campaigns are set up with some of the same training materials. It would be helpful if there was a report that could tell me ALL of the staff who have completed training, regardless of the campaign they are assigned to.
The specific training [in KnowBe4] regarding Security Awareness training is great, and really shows staff all of the ways that their information and the agency's information (including patient information) could be at risk. It is the other aspects of KnowBe4 that make it difficult to utilize it as a standalone online learning portal. Due to its lack of functionality, our agency currently uses 3 different online learning portals which is difficult for staff to keep track of.