Great product for your Security Awareness needs!
February 10, 2022

Great product for your Security Awareness needs!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 Security Awareness Training to educate our users for both annual compliance and phishing test failures.
  • Robust library
  • Add new content often
  • Address a multitude of Security Awareness topics
  • Adds gamification
  • Adds quizzes
  • Importing users creates lots of issues for us
  • In my experience, the notification template editor is a disaster and causes endless frustration
  • No tagging or flagging of users for our own purposes
  • Reporting is not flexible
  • It has definitely raised awareness and cut down on phishing clicks

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


A great deal of impact
Unfortunately, we have to manually add users to our platform, which is a huge time suck and creates issues. When we do a "true-up" through HR, we import the user template to ensure departments, managers, etc. are accurate (often people move departments, and we don't have the latest info in KnowBe4 Security Awareness Training). This has continually created issues for us - I just did an import, and about 70 users flipped from archived to active, and then a cascading effect happened with automatic training module enrollment.
Phishing test failures
Phishing test failures w/in a short period of time
Types of failures
Types of templates
Length of time in org to failures
It is well-suited for administering training to large or small audiences. I have no idea where it is less appropriately suited.