Great software, needs Mac support and a refreshed UI
Anonymous | TrustRadius Reviewer
September 28, 2016

Great software, needs Mac support and a refreshed UI

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LabTech

We use Labtech to manage PCs for hundreds of users. We use it for our commercial clients and we use it to monitor and maintain the computers. In addition, we use Labtech to push out software and software updates. It helps us manage inventory and to ensure that all employees are on current software.
  • Software patching
  • Inventory Management
  • Scripting
  • Mac Support
  • Move the app to the cloud
  • Needs a UI refresh
  • Less truck rolls
  • Automation reduces tickets
  • Manages AV
  • GFI and Continuum
Labtech is better by far. We chose Labtech because it has a more friendly user interface and it seemed to have better back end support. Since switching from Continuum, there is no looking back. We also demoed GFI and at the time it seemed like a very basic software in comparison.
ConnectWise, Webroot
Labtech is great for managed services providers who are looking to bring organization to the chaos of their client environments. It is helpful in lowering the frequency of rolling trucks to the customers site and helps you to increase the tickets that can be resolved over the phone instead of in person.