Item: ConnectWise Automate
Rating: 8
Author: Verified User

Overall Satisfaction with LabTech

Use Cases and Deployment Scope

We use Labtech to manage PCs for hundreds of users. We use it for our commercial clients and we use it to monitor and maintain the computers. In addition, we use Labtech to push out software and software updates. It helps us manage inventory and to ensure that all employees are on current software.

Pros and Cons

Pros

Software patching
Inventory Management
Scripting

Cons

Mac Support
Move the app to the cloud
Needs a UI refresh

Return on Investment

Less truck rolls
Automation reduces tickets
Manages AV

Alternatives Considered

GFI and Continuum

Labtech is better by far. We chose Labtech because it has a more friendly user interface and it seemed to have better back end support. Since switching from Continuum, there is no looking back. We also demoed GFI and at the time it seemed like a very basic software in comparison.

Other Software Used

ConnectWise, Webroot

Likelihood to Recommend

Labtech is great for managed services providers who are looking to bring organization to the chaos of their client environments. It is helpful in lowering the frequency of rolling trucks to the customers site and helps you to increase the tickets that can be resolved over the phone instead of in person.

Comments

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Great software, needs Mac support and a refreshed UI