Labtech Review for MSPs
Anonymous | TrustRadius Reviewer
September 27, 2016

Labtech Review for MSPs

Score 3 out of 10
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Overall Satisfaction with LabTech

We use LabTech to manage our clients' IT environments.
  • ScreenConnect works great. This tool in LabTech allows us to provide quick effective remote support to our clients.
  • LabTech is very customizable and has some powerful scripting.
  • There Is still a lot of noise created from the systems especially if you use Ignite.
  • Server monitors are not reliable. We receive a lot of false positive alerts or no alerts at all sometimes. Kaseya monitoring was much better!
  • The system has a lot you can do with it but for most busy MSPs that do not have time to have a full time LabTech admin it needs to be simplified to ensure the system is able to have basic functions working consistently for all managed systems. Currently many common tasks to set up best practices are not intuitive at all!
  • The mobile app does not really work well at all. It locks up and is so slow to refresh data and is unusable.
  • The web interface has improved a lot but still lacks a lot of the functionality that we had in Kaseya.
  • LabTech has not really helped us that much. It was cheaper than Kaseya so we saved a little money but the time lost working to tune and fix issues with the system makes that a wash.
  • Best thing about LabTech is ScreenConnect!
  • Kaseya Virtual System Administrator (VSA)
LabTech is a more flexible platform if you are wanting to do scripting etc., but Kaseya is much more intuitive and reliable.
It's good for a company of managed service providers that can dedicate an employee to manage the system full time. It's not good for busy small to mid size managed service providers without the resources to spend lot of time maintaining LabTech.