Item: Laserfiche
Rating: 9
Author: Ramsey Oklah

Overall Satisfaction with Laserfiche

Use Cases and Deployment Scope

Within our own organization, Laserfiche is used primarily in our accounting and HR departments.

While accounts receivable uses the system primarily as a storage repository, accounts payable employs the use of Quick Fields Agent to automate the metadata identification of common invoices received by our primary vendors. Also through use of ODBC lookup into our accounting ERP, they are able to key in ledger numbers as they code the invoices in order to populate all searchable data and allow for automated routing of incoming documents as needed through successful payment.

In HR, we use the software to automate the collection and routing of incoming applications for employment, this allows for easy distribution of applications to the pertinent department and location managers, and to move them through the application process as well as to facilitate the automated online onboarding of new hire paperwork once a manager has selected an applicant for hire.

Pros and Cons

Pros

Workflow is the primary strength of the Laserfiche Suite. It offers an extremely intuitive interface that can be used creatively to address any myriad of issues encountered enterprise wide.

Cons

User Management - While this is being addressed in current updates that are coming out for the RIO environment, overall it can be difficult when many departments are involved to maintain user licensing in an organized manner in terms of budgeting and restricting the addition of users by department managers.

Return on Investment

When we first implemented Laserfiche in our accounts payable department, we had three staff members that were often behind and forced to work several weekend shifts throughout the year to keep things on track. Instead of hiring a fourth staff member we instead implemented this system. Four years later we were processing three times the volume with the same staff members and no over time hours needed.

Likelihood to Recommend

The key is to use this product as intended. It is designed to allow for the collection, identification, and dissemination of unstructured documents and document metadata. It's not intended to act as a primary line of business application that would provide reporting, asset management, or any other formal structured type of data engagement. Let Laserfiche compliment and unite the different applications that services the departments in your organization, do NOT think to replace them.

Using Laserfiche

Usability

It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Searching for Documents
Marking up Documents
Emailing/Distributing Documents

Mobile Interface Availability and Impressions

Yes - Laserfiche Mobile works very well for searching and reviewing data. Functionality is limited in comparison to full client or web interface but for a phone interface it suits several critical needs.

Comments

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Laserfiche can be as versatile as your business needs are

Software Version

Modules Used