Laserfiche ECM Review
September 14, 2015

Laserfiche ECM Review

Mark Ellickson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

Laserfiche Rio

Modules Used

  • Quick Feilds Complete, LF Connector, Web Access, Import Agent, Forms Portal, Public Portal

Overall Satisfaction with Laserfiche

Laserfiche is being used in multiple departments across our organization. The first process we set up was to automate the sales order process. When a sales person closes a deal they will scan the complete order in at a MFP by simply pressing the Laserfiche button. After it is scanned in the order will electronically flow through the organization to all of the departments that need to take action, leasing, warehouse, delivery, commissions etc. The entire process offers transparency to know exactly where the order is at any time of the process.
We also use Laserfiche to automate our AP and AR processes. Overall Laserfiche has streamlined many processes that were cumbersome before.
  • I feel the biggest strength of the product is the end user usability. The Laserfiche product is very familiar to what people are used to when opening documents, and also very simple to learn how to search and use other functions.
  • Laserfiche is very easy to implement. There can be more technical things done with coding and scripting, but for the most part of all of the basics are simple and wizard driven.
  • The cost of the product. Laserfiche is scalable and affordable for any company size. We have 5 employee offices and up to 500 employee offices as customers.
  • The could have better options for read only users, the minimum option for read only users is 200.
  • More competitive material of why Laserfiche is better than the other products out there.
  • They could use a more robust capture engine that could be used for unstructured documents.
  • Laserfiche has increased the efficiency of our sales reps by giving making all of the historical sales deal information very simple and fast to retrieve.
  • Laserfiche has increased our efficiency with our AP department and gave department heads the ability to approve invoices where ever they are.
  • I would say the biggest ROI came with the transparency of the order process for new deals. Before there would be numerous phone calls made daily to find out where an order was within the process, and now you can simply look at all deals at any time.
Laserfiche is the leader in the ECM industry, and I believe will stand toe to toe with any competitor on the market. Not only is it on of the most advanced systems for an enterprise wide solution, but the cost is also very competitive. I also do not believe there is any competitor with an integrated forms module.
There are many vertical markets that Laserfiche exceeds in. The top industries we see it working the best with is K-12 schools, higher education, city and state government, financial industry, and large non-for-profits. There are also key business process that we have had the best luck with streamlining, such as AP, AR, HR onboarding, and contract management.