Overall Satisfaction with LeadSquared
We are using Leadsquared to map customer communications - on phone, chat and email. All our leads through our online marketing initiatives are pulled into Leadsquared, and the customer service team uses Leadsquared to follow through on the leads as well as clients.
- Most of the leads can be captured, so leakage is avoided. We have plugged our leads leakage by over 30%.
- Telephony integration with recordings helps keep a track of all communication.
- High degree of customization to suit your organizational workflow.
- Real-time lead integration helps in quicker create-to-contact time.
- Landing pages are not mobile friendly.
- A small percentage of lead sources for e.g. leads coming through emails are left out.
- Marketing automation by SMS is not available.
- Leakage of leads is 100% plugged.
- Real-time integration helps with quicker turnaround time in lead contact which has led to over 10% improvement in lead conversion