Overall Satisfaction with Linode
Linode is currently being used as the primary development platform relating to client websites and WordPress plugin development. By leveraging its flexibility to conveniently spin up new server environments, it serves as the perfect platform to fine tune various client configurations in isolation. Linode is also recommended as one of the potential web hosting providers for clients that have outgrown the limits of shared hosting and are in need of dedicated resources and consistent stability.
- Flexibility and ease of use to quickly spin up new server instances.
- Stability and uptime are almost perfect, but if some issue arises, customer support goes above and beyond to troubleshoot.
- Pricing is transparent and generous resources in bandwidth offer peace of mind.
- Different server configuration packages to fine tune to needs (e.g., high CPU, high RAM, etc.).
- Ability to move up and down between packages easily depending on traffic.
- Super fast SSD hardware.
- Storage space can be limiting on lower-end plans
- Backup feature is very limiting and can only restore in full to specific days as defined by linode (e.g. cannot restore to a backup from 2 days ago - only yesterday, 7 days ago, etc)
- Backup feature cannot restore individual files - the entire server has to be restored
- Can be challenging for business owners with little sysadmin knowledge. Requires some knowledge/reading of various guides to properly secure the server
- Pricing is great and even comparable to shared hosting but offers far more power.
While SiteGround, GoDaddy, and DreamHost all offer ease of use and work OK when they're working, their performance is not consistent. All three can become very slow for even very low traffic sites. Linode, in comparison, offers much more consistent performance and any issues are usually solvable thanks to root access. While DigitalOcean was considered many times due to its even greater flexibility in their package lineup and features, we have remained at Linode due to its outstanding customer service and very knowledgeable staff.
Linode's transparent pricing and no pay-per-use pricing structure makes it easy to budget expenses with no surprise bills. This is excellent and one less thing to worry about. It gives us the power of a dedicated server but without upfront costs and having to maintain its hardware.
Reliability has been excellent and downtimes are extremely rare. Staff appear to be proactive and reach out with updates/maintenance window timeframes well in advance if there are potential issues coming up. Uptime and reliability are extremely important since these VMs are used as development platforms and sent to clients directly to test and sign off to ensure all website functionality is working as intended.
Do you think Akamai Cloud Computing delivers good value for the price?
Yes
Are you happy with Akamai Cloud Computing's feature set?
Yes
Did Akamai Cloud Computing live up to sales and marketing promises?
Yes
Did implementation of Akamai Cloud Computing go as expected?
Yes
Would you buy Akamai Cloud Computing again?
Yes
Linode Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
Premium support is not offered
There was an issue that ultimately resulted from an issue in one of the software stack being used on the server. While this was outside of Linode's obligations, they provided support over a span of 1 month trying to diagnose the issue and was able to pinpoint its source.