Linode: The best surprise is no surprise! It's reliable and predictable with great performance.
Updated September 13, 2021

Linode: The best surprise is no surprise! It's reliable and predictable with great performance.

Shion Song | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Linode

Linode is currently being used as the primary development platform relating to client websites and WordPress plugin development. By leveraging its flexibility to conveniently spin up new server environments, it serves as the perfect platform to fine tune various client configurations in isolation. Linode is also recommended as one of the potential web hosting providers for clients that have outgrown the limits of shared hosting and are in need of dedicated resources and consistent stability.
  • Flexibility and ease of use to quickly spin up new server instances.
  • Stability and uptime are almost perfect, but if some issue arises, customer support goes above and beyond to troubleshoot.
  • Pricing is transparent and generous resources in bandwidth offer peace of mind.
  • Different server configuration packages to fine tune to needs (e.g., high CPU, high RAM, etc.).
  • Ability to move up and down between packages easily depending on traffic.
  • Super fast SSD hardware.
  • Storage space can be limiting on lower-end plans
  • Backup feature is very limiting and can only restore in full to specific days as defined by linode (e.g. cannot restore to a backup from 2 days ago - only yesterday, 7 days ago, etc)
  • Backup feature cannot restore individual files - the entire server has to be restored
  • Can be challenging for business owners with little sysadmin knowledge. Requires some knowledge/reading of various guides to properly secure the server
  • Pricing is great and even comparable to shared hosting but offers far more power.
While SiteGround, GoDaddy, and DreamHost all offer ease of use and work OK when they're working, their performance is not consistent. All three can become very slow for even very low traffic sites. Linode, in comparison, offers much more consistent performance and any issues are usually solvable thanks to root access. While DigitalOcean was considered many times due to its even greater flexibility in their package lineup and features, we have remained at Linode due to its outstanding customer service and very knowledgeable staff.
Linode support is fast (sometimes responding within a few minutes) and is always transparent about potential issues affecting the physical server that our VMs are on. They go above and beyond to troubleshoot issues and also take the time to include guides in each response to ensure we know how to properly perform them.
Linode's transparent pricing and no pay-per-use pricing structure makes it easy to budget expenses with no surprise bills. This is excellent and one less thing to worry about. It gives us the power of a dedicated server but without upfront costs and having to maintain its hardware.
Reliability has been excellent and downtimes are extremely rare. Staff appear to be proactive and reach out with updates/maintenance window timeframes well in advance if there are potential issues coming up. Uptime and reliability are extremely important since these VMs are used as development platforms and sent to clients directly to test and sign off to ensure all website functionality is working as intended.

Do you think Linode delivers good value for the price?

Yes

Are you happy with Linode's feature set?

Yes

Did Linode live up to sales and marketing promises?

Yes

Did implementation of Linode go as expected?

Yes

Would you buy Linode again?

Yes

Linode is great for business owners (or have team members) with some technical skills who have outgrown what shared hosting provides. It offers power and an environment similar to a physical dedicated server but without the high upfront costs of purchasing the hardware and networking. Unlike a dedicated server, it is also very easy (with very little downtime) to migrate up or down packages as needs change. This process is completely automatic and requires no user intervention. Linode is also a great platform for cloud/compute applications without worrying about usage billing, as you would with AWS.

However, with great power comes some responsibility. While it's definitely doable, there is a bit of a learning curve to secure and optimize the resources available. Luckily, there are hundreds of great guides on Linode but the service is still a significant departure if you're used to "one click" interfaces that are commonly available through shared hosting providers.

Linode Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Premium support is not offered
There was an issue that ultimately resulted from an issue in one of the software stack being used on the server. While this was outside of Linode's obligations, they provided support over a span of 1 month trying to diagnose the issue and was able to pinpoint its source.