Trustworthy and outstanding
March 29, 2017
Trustworthy and outstanding
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
To simply put, Live Agent is awesome. It has great and effective features that allow you provide top quality support for users and customers. While it did take some time to learn all the features, but it was definitely worth it. Our team has never been more cooperative and effective. It also has a mobile app, which can be really handy sometimes, however, I think it should have a bit more features. Other than that, it's amazing!
- Departments allows you to create and group your incoming requests.
- SLAs let you effectively handle time handling processes.
- Automation allows you to be fast and efficient.
- More features for the mobile app.
- More themes/customization.
- Ticket merging feature.
- Team communication is better.
- Requests are solved quicker.
- Easier to locate and track ongoing issues.
- JivoChat
It has been a long time since I last used JivoChat. However, as far as I remember, it lacked the features that our team needed to provide the best support. Once we were introduced to Live Agent, that quickly changed and I think that most of our team members would not want to use anything else.