LiveChat Accessibility
Anonymous | TrustRadius Reviewer
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the phone since they are always busy with their computers on a daily basis plus it is fast. Fast chat support means more satisfaction for the clients and even more sales. Complaints and other concern can be addressed right away with ease thus increasing trust between the business owners and their clients.
  • Provided quick access to respond to queries and complaints.
  • Convenient to use for all ages.
  • Big and small enterprises use this product to cater to their client's needs.
  • It is a little expensive compared to others.
  • Modify automatic greeting to make it more appealing.
  • More chat agents.
  • ROI - Good enough.
  • Usage - Love the clean menus and also the loading speed of the back-end.
  • Mobile support - Very accessible for everyone.
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
LiveChat provides a fantastic user experience due to its polished interfaces and great features and support.

Do you think LiveChat delivers good value for the price?

Yes

Are you happy with LiveChat's feature set?

Yes

Did LiveChat live up to sales and marketing promises?

Yes

Did implementation of LiveChat go as expected?

Yes

Would you buy LiveChat again?

Yes

Good for every business but not for the new ones since it is a little bit expensive. This is quite accessible and very easy to use for customers who want to reach the store or enterprise for whatever concern they may have. I hope it will become more affordable for small types of businesses too.