Overall Satisfaction with LiveChat
It is used across the whole organization's web site. We use it to try and answer user's questions or concerns as they are signing up for our free seminars. Users are prompted to a "chat" or "leave a message" depending on our operator's availability. It helps avoid unnecessary phone calls and helps make it more likely that people will sign up for our seminars.
- Prompts users to chat
- Chats with users
- Creates tickets in cases where we don't have an operator available.
- It could integrate better with Google Analytics or other products we use better.
- It could provide more information about users besides page visiting, location, and browser.
- It could be faster to load.
- It has been responsible for aiding several free seminar signups every month
- It hasn't cost a lot of money
- It saves staff time
These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could replace it with though.