LogicMonitor user review
November 08, 2022

LogicMonitor user review

Jack Rigby | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is one of the main monitoring tools used to monitor resource effectively.
LogicMonitor takes an agentless approach which cuts down on setup time and customer resources. LogicMonitor has helped overcome outdated monitoring solutions and as it is a SaaS approach thew updates and Maintenace is handles by LogicMonitor themselves saving on infrastructure costs to the business.

Pros

  • Agentless Monitoring
  • Has an API for automation
  • Easy to use

Cons

  • Dashboards and widgets
  • Not very per customer tenant
  • No Dark mode
  • allowed us to have wide range of customers with different needs
  • like with any tool one wrong change and you can break everything
  • you are billed per device not per data you record
Infra, Cloud, Hybrid Cloud, WAN, LAN

Some customers have devices all over the world.
Very easy to make mistakes as an MSP with multiple customers in terms of keeping modules up to date, having a great folder structure to start with is the key. As LM is a hierarchy designed platform you want options where to apply thresholds etc.
Updating most things is just a simple click of a button and LogicMonitor do the rest.
having the API available with a wide range of requests does make automation better. Nobody want to sit and add devices one by one or make a spreadsheet of they don't have too

Do you think LogicMonitor delivers good value for the price?

Not sure

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

No

Would you buy LogicMonitor again?

Yes

LogicMonitor is very useful for the typical customer who isn't too mithered about where the data is stored, this makes security concerned customers harder to deploy as data not hosted locally can be an issue.

The way some of the settings work can cause annoyance such as the way things get updated.

LogicMonitor is really good at monitoring there is a vast wide range of supported device types and if that isn't enough you can make your own and even share them with the community/.

Comments

More Reviews of LogicMonitor