Straight forward simple tool - functionality is being discovered
November 14, 2022
Straight forward simple tool - functionality is being discovered
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
Two uses:
For Observability predominately, for end of month Availability and SLA reporting and capacity reporting.
For incident management by way of troubleshooting, performance analysis and timestamping of alerts and events, especially from data from the Azure API.
Forecasting trends and anomaly detection is still in its early days but I foresee greater use of this functionality as we mature in our use of this tool.
For Observability predominately, for end of month Availability and SLA reporting and capacity reporting.
For incident management by way of troubleshooting, performance analysis and timestamping of alerts and events, especially from data from the Azure API.
Forecasting trends and anomaly detection is still in its early days but I foresee greater use of this functionality as we mature in our use of this tool.
- Reporting of SLAs
- Alerting and threshold adjustments for criticality of alerts
- Graphs for past performance and anomaly detection
- Trending for future performance and capacity planning
- Make it simple
- Ops Notes is not per resource
- Certificate expiry tracking could be useful
- Synthetic monitoring of websites
- Reporting of availability to meet SLA obligations
- Incident management - reduction in MTTR
- Reporting by Azure API came with an unexpected expense from Microsoft
LogicMonitor was selected due to its:
(1) reporting functionality to report on availability, performance and capacity
(2) ease of implementation - we needed to deploy in a short timeframe to meet tight transition project deadlines
(3) license cost is per resource or device monitored, not per user. This was useful as we bill the client per device supported
(4) industry reputation and supplier partner arrangements
(1) reporting functionality to report on availability, performance and capacity
(2) ease of implementation - we needed to deploy in a short timeframe to meet tight transition project deadlines
(3) license cost is per resource or device monitored, not per user. This was useful as we bill the client per device supported
(4) industry reputation and supplier partner arrangements
Over 500 devices monitored, predominately EUC servers, network appliances and a handful of websites.
On-prem servers are monitored through a vendor DC, but increasing we are moving toward Azure VMs and AWS.
Some hosts are being monitored as well.
Geographically, presence is mainly in the Australia and New Zealand region but we do have 50 field servers scattered in International airport locations throughout the world, mainly in Asia.
On-prem servers are monitored through a vendor DC, but increasing we are moving toward Azure VMs and AWS.
Some hosts are being monitored as well.
Geographically, presence is mainly in the Australia and New Zealand region but we do have 50 field servers scattered in International airport locations throughout the world, mainly in Asia.
Easy to maintain as updates are automated with Logicmonitor via the SaaS model. By comparision, on-prem monitoring tools do need security updates to be patched, releases to be deployed and certificates to track.
Maintaining LogicMonitor is relatively easy, linked to our Server MACD process and change management. Decommissioning, installation and changes are processed through Changes. Userr admin is done directly through 2 administrators that maintain the application internally.
Maintaining LogicMonitor is relatively easy, linked to our Server MACD process and change management. Decommissioning, installation and changes are processed through Changes. Userr admin is done directly through 2 administrators that maintain the application internally.
Yes, reduced mean time to resolve, especially in the Azure space via the Azure API.
We have also been able to retire a legacy monitoring tool, Moogsoft, which met our needs but did not have the functionality of AIOps behind it that will take us to our proactive future.
LogicMonitor does have functionality uses on mobile phones which is useful for our field staff and the reporting functionality has given greater detail in reporting to our management team and customers.
Integration with ServiceNow give us good Incident Management functionality, reporting and visibility as well.
We have also been able to retire a legacy monitoring tool, Moogsoft, which met our needs but did not have the functionality of AIOps behind it that will take us to our proactive future.
LogicMonitor does have functionality uses on mobile phones which is useful for our field staff and the reporting functionality has given greater detail in reporting to our management team and customers.
Integration with ServiceNow give us good Incident Management functionality, reporting and visibility as well.
Do you think LogicMonitor delivers good value for the price?
Yes
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes