The best allrounder and getting better all the time
February 24, 2025

The best allrounder and getting better all the time

Stuart Carrison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor discovers, identifies and monitors all infrastructure on prem and cloud/SaaS meaning my team don't have to spend time configuring monitoring manually - this is a huge time saver. It also means I don't have to employ anyone or have specialist knowledge of monitoring tools since the platform is so automated.

Pros

  • Autodiscovery
  • Escalation based alerting including phone calls
  • Network mapping
  • OOB dashboards are excellent
  • AWS, Azure and GCP integration
  • Office 365 utilisation monitoring, saves £££ on MS licenses

Cons

  • Still no ability to push configs
  • Port-level network discovery and mapping could reduce troubleshooting time
  • Alerting based on log anomalies could see LogicMonitor displace SIEM competely
  • Saved at least 50% of a headcount previously engaged in manual monitor and configuration of legacy tols
  • Identification of issues is rapid. The business is no longer the most useful alerting tool
  • Drastically reduced overspend on 365 licensing, LogicMonitor paying for itself in weeks not months or years!
Enterprise compute and virtualisation (HP, Dell)
Enterprise storage (EMC)
Meraki (security, wireless, switching)
Cisco enterprise (inc wireless)
Retail POS, retail infrastructure
Azure (PaaS/IaaS/AIS)
3rd party MPLS (Cisco)
Environmental/power protection
Printers (retail warehouse environment)
Corporate offices x3 UK/US
Warehouses x2 UK/30
30 Stores
Executive compute devices
Websites, SSL certificates
Logs (security devices, domain controllers, border etc)
We are already largely cloud with only a small number of apps on prem/in data center. We will always have offices and stores with network infrastructure, however.
LogicMonitor's discovery and daily re-discovery of monitored resources means that no matter what we deploy, or where, or how a device's use evolves over time, we always have coverage.
Simple SSO integration
Auto discovery and importantly, auto identification (no fiddly templates)
User onboarding is easy and online help and training is useful
OOB dashboards are plentiful and customisable
Granular access control is excellent and gives confidence on sharing dashboards in 'public spaces'
OOB alert thresholds are fine and reqiure minimum adjustment
Dynamic thresholds really help reduce background noise
Overall deployment 35 sites, ~300 devices, O365, Azure etc completed within a few days
SaaS monitoring makes so much sense. Why run your monitoring inside the same environment you're trying to monitor, and how do you monitor your on prem monitoring if there's an outage affecting your own infrastructure? Whilst LogicMonitor isn't a specific point solution so occaisonally lacks depth vs a vendor's own tool or a technology specific tool, the monitoring you get from LogicMonitor is absolutely more than enough across all technology types.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Any environment with cloud or on-prem IT infrastructure. Probably best suited to those of us with a combination. If you have an IT team and want to give some work/life balance back whilst still enabling the team to know what's going on 24/7. If you believe investing in a tool is better than burning through man hours on manual monitoring tasks. If you value visual, at a glance ways of understanding the state of your environment. If OOB coverage *and* extensibility are important to you.

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