Great product if you can afford it and cope with the price increases each year.
January 01, 2019

Great product if you can afford it and cope with the price increases each year.

James Brice | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with LogMeIn Central

Log me in was used to access our remote sites. We no longer use it as the cost went from $299 to $1299.
  • Unattended Access was fantastic.
  • Remote Support worked great
  • Hamachi VPN has been a huge benefit.
  • The price has some room for improvement. The other guys are undercutting the price and offering more features.
  • I started off with the free version, had to upgrade to paid when they ended that. Started off at $299 for the year then it doubled, and doubled again. I was able to get a grace period for a year but after that, I just couldn't afford it.
I didn't select LogMeIn as it was too expensive for my needs. I spent weeks looking for an alternative and ended up using DameWare for local support and ConnectWise Control for unattended access, remote support, and meetings. Using both of these was cheaper than a single licence for LogMeIn. Price was very important to me.
If you need access to users or servers off-site and/or out of business hours this works great. The wake-on-LAN feature saved my bacon a number of times in the past.

Honestly, if it weren't for the price, I'd still use LogMeIn. I loved the simplicity of connecting with my clients, servers and the quick support option.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
Not Rated
File transfer
8
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
9