Item: LogMeIn Central by GoTo
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use LogMeIn Central for our IT staff to support our own user base as well as by our technician team for remote product support and maintenance for our customers. It gives us dedicated, secure access to our customers under a support contract at anytime, without interaction from our customers.

Pros and Cons

Two form factor authentication available, a requirement in today's security world
They now have Linux support
Remote monitoring and information gathering from endpoints

Cost is high, but not as much as some of their competitors
Lack of monitoring 3rd party Antivirus solutions in favor of there own provided solution
High CPU usage triggers alert on automatic updates of their LogMeIn client software

Return on Investment

Save time by not dispatching technicians onsite
faster response time by technicians
another method of proactive system monitoring

Usability

Good product, just a little more costly than we expect and the inflexible quantity levels you have to purchase.

Reliability and Availability

We have experienced a few outages with them, maybe twice a year, with the worst being half a business day, but average about 30 minutes.

Alternatives Considered

WebEx, TeamViewer, Cisco

Likelihood to Recommend

It is useful where remote desktop is unavailable for whatever reason and you need secure access to the equipment. If is also helpful because you can access the user's session like WebEx, but have access to items run as an administrator, unlike WebEx. Remote installation of the full client can be difficult.

Overall good product, with constant enhancements

Overall Satisfaction with LogMeIn Central