LogMeIn Central - does exactly what they say it does
September 27, 2021

LogMeIn Central - does exactly what they say it does

John Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

LogMeIn Central is used mostly in 2 departments. One is by myself to provide remote support and software updates to staff in satellite offices. Another department is for remote access to workstations in their office as they need direct access to a local server for what they do. LogMeIn Central allows me to carry out support functions and troubleshoot all my users' computers (about 150) and remotely access and manage all my on-premise servers while enabling me to work from home to do so.

Pros

  • Ease of use - it's pretty simple to get in and get started.
  • Updates - one of the modules allows you to see what windows updates computers need and to apply them, and to see some 3rd party software that needs updating too.
  • Assigning users to machines. Allows you to enable a user to access one or many machines, in a group or one by one. Simple and easy to control access as needed.

Cons

  • Central managers/admins should have a way to force a reset of a users password - right now each user has to initiate that on their own.
  • Positive. Saves a ton of time in remote support, either allowing direct control of a client machine, or simply fixing the problem without any interaction form a user at all.
  • Positive. Saves me having to go into the office for most server related issues - so long as its got power and internet, you can pretty much do everything remotely.
LogMeIn Central is generally top-notch, although, it could use a few QoL features perhaps. Otherwise, it runs exactly how you would expect and delivers all the features it promises.
Honestly, I've never had an availability issue with LogMeIn Central, so hard to describe; it's simply always there when I need it. Whenever they do have maintenance, it's always been at times I wasn't using it anyway!

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Trend Micro Apex One (formerly OfficeScan), Arcserve UDP, Microsoft 365 (formerly Office 365)
LogMeIn Central is well suited when you need to have a physical connection to a server but have staff that needs to work remotely. They can log into a computer that's local to a server, even while being somewhere else. It also allows visibility for admins to see what machines are connected and who is using them. Also, it has many tools to remotely fix things on a user's PC, often without any interaction needed from the user (even simple things like changing the system time).
Not so useful when video calling, sometimes the sound gets a bit weird.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
8.3
Screen sharing
9
File transfer
9
Instant message
7
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Centralized management dashboard
9
Session record
7
Annotations
Not Rated
Monitoring and Alerts
7
Multi-platform remote control
Not Rated

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