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ReadMe123
December 14, 2018

ReadMe123

Kathy Diclemente | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

During our day to day operations with end users and clients it is a simple way to gain access to troubleshooting system issues. Any user can be helped instantly instead of setting up a WebEx.
  • Easy to access.
  • Simple to use no installation or downloading required.
  • Saves time and money.
  • Functionality is adequate
  • Be able to take screenshots would be nice
  • Security issues
  • Definitely a money saver
  • Less downtime increased productivity
  • Sessions can be longer if issues is more complex
It is has been used in the industry for several years and has been adopted by most companies as the sole source of systems troubleshooting for Tier 1 -3 support.
Great for helping with simple issues for end users and installing various software.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
8.3
Screen sharing
10
File transfer
7
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Remote management of servers & workstations
10
Remote Active Directory® management
8
Annotations
8
Monitoring and Alerts
9
Multi-platform remote control
7

Evaluating LogMeIn Rescue and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
The usability has been what feature that was mostly adopted company wide.
We would keep the product.