LogMeIn - Solid Product but Costly
December 21, 2018
LogMeIn - Solid Product but Costly
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is being used for our department to provide remote support to our customers.
It addresses the following matters:
1) Secure remote control software.
2) Easy to use from a technician perspective.
3) Provides mechanism to re-connect if necessary.
4) File transfer.
It addresses the following matters:
1) Secure remote control software.
2) Easy to use from a technician perspective.
3) Provides mechanism to re-connect if necessary.
4) File transfer.
- Fast and Easy File Transfer.
- Resolution / Display is great (allows dual monitor).
- Allows user to adjust settings for optimal remote control experience.
- The end-user experience for downloading and installing LogMeIn Rescue can be improved to provide better instructions.
- The portal to making changes for technicians is outdated.
- Reporting for a technician can be improved to provide better and intuitive information by default.
- Integration with Salesforce can be added.
- Backend portal/reporting leaves a bit to be desired. Would be nice to get automated emails every week to see how many sessions have been created per week per user and overall.
- Quicker training of the staff for the software due to its ease of use.
- Takes extra time for the user to download and run software before before technician is connected.
Have used TeamViewer, Bomgar, GoToAssist, GoToMeeting. LogMeIn Rescue is a light application that is easy to use in comparison to the other competitors. However, it's a bit pricey.