TrustRadius
Great Remote Tool
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.2219101
John Hughes profile photo
August 14, 2019

Great Remote Tool

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

I use LogMeIn Rescue every day to support clients, update software and troubleshoot issues on Windows PCs. I update my database software remotely for customers. I troubleshoot a variety of problems from resetting passwords to installing and uninstalling software to running malware scans. I support Windows servers for several customers including managing users, rights and updating software.
  • One of my favorite features in unattended access. Particularly for servers this feature allows me to keep updates and policies current without disrupting customers daily use.
  • As long as my customers have good internet, copying files back and forth to troubleshoot data problems is a snap.
  • When I need to roll out updates I can make changes once and update multiple computers quickly.
  • I wish Windows server access didn't require entering a password multiple times.
  • Troubleshooting hardware problems is more difficult than it should be.
  • I work a lot with dot matrix printers, it would be nice to be able to update printer settings remotely. This is a joke because you need to touch the printer to change firmware settings.
  • LogMeIn Rescue works better for me than some of the other products I've tried. It is a little more expensive, but more efficient.
Works well for me.
I've never needed to use support.
Ease of access and data transfer is more comfortable with Rescue
I often work with tech support at another vendor while accessing a client's system. This usually works very well. Troubleshooting network issues while accessing multiple computers at the same time works well. LogMeIn Rescue does not work well when trying to diagnose printer issues.

LogMeIn Rescue Feature Ratings

Screen sharing
9
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
9
Annotations
10
Monitoring and Alerts
9
Multi-platform remote control
Not Rated