TrustRadius
LogMeIn Rescue is a good choice
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.2219101
No photo available
August 15, 2019

LogMeIn Rescue is a good choice

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

It is being used by our support team to connect to clients to fix IT-related issues. We have an entire team that uses this product daily to provide these services and relies on it to do their job. We've found the tool invaluable in providing these services to our customers.
  • Remote access
  • Remote printing
  • Remote file sharing
  • Getting non-admin users to connect without needing Admin credentials
  • The cost of the product is high compared to some competitors, but we've found it a good investment.
Our techs have found the tool to be easy to use in their day to day support roles. We use many different aspects of the tool and all of those parts work well.
We've rarely had to contact support for any issues. Both the setup and ongoing use of the tool have been trouble-free.
Splashtop is not nearly as robust a product as LogMeIn Rescue. We were not able to use that product for our team at all due to many disconnects and inability to reliably connect to our remote users. LogMeIn is way ahead with the stability of their product in comparison to Splashtop
We've found that LogMeIn Rescue is well suited in providing remote support to our clients end-users. Being able to access and control their desktops and transfer files and/or updates to their computers while in the session is very useful as well. We've been using the product for years and found it to be very reliable.

LogMeIn Rescue Feature Ratings

Screen sharing
9
File transfer
9
Instant message
5
Secure remote access with Smart Card authentication
2
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
9
Initiate remote control from mobile
5
Remote management of servers & workstations
7
Remote Active Directory® management
3
Centralized management dashboard
5
Session record
7
Annotations
4
Monitoring and Alerts
2
Multi-platform remote control
9