Excellent Remote Application
August 27, 2019

Excellent Remote Application

Lochan Kalicharan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

The software allows us to easily connect with users that are not nearby or close enough for us to quickly access them in order to provide support. Since our business has multiple locations LogMeIn Rescue makes it simple to connect with all of our users in a quick and efficient manner.

Pros

  • Quickly connect to the user with minimal wait time.
  • Simple interface, easy to understand and navigate.

Cons

  • The initial download for the user can be confusing when it comes to downloading and running the applet. It can vary across platforms such as MAC vs PC.
  • LogMeIn has increased the number of users we can help during a single business day.
  • LogMeIn has allowed us to decrease the total number of open tickets.
The user interface is extremely simple and easy to understand. It is a very minimalistic approach and does not confuse the user nor the technician. This makes it highly attractive especially for users that are not computer savvy or have trouble understanding.
I have had no issues receiving any support for LogMeIn rescue. I have been able to get service very quickly with minimal wait time and my issues are always resolved quickly.
The features included with LogMeIn Rescue alone make it very simple to help our users. I found TeamViewer to be much more confusing to our users when it came to the initial installation and setup. A product with a simple download install and connections is much more along the lines of what appeals to the users.
LogMeIn works great when we are not able to leave or if we need to multitask and work with a few users at a time. Remotely accessing these users is also very important and this is why LogMeIn is great in that aspect. I am able to fix nearly every issue encountered unless it's a hardware fix.

LogMeIn Rescue Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
Not Rated
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
Not Rated

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