Overall Satisfaction with LogMeIn Rescue
The software allows us to easily connect with users that are not nearby or close enough for us to quickly access them in order to provide support. Since our business has multiple locations LogMeIn Rescue makes it simple to connect with all of our users in a quick and efficient manner.
- LogMeIn has increased the number of users we can help during a single business day.
- LogMeIn has allowed us to decrease the total number of open tickets.
The user interface is extremely simple and easy to understand. It is a very minimalistic approach and does not confuse the user nor the technician. This makes it highly attractive especially for users that are not computer savvy or have trouble understanding.
I have had no issues receiving any support for LogMeIn rescue. I have been able to get service very quickly with minimal wait time and my issues are always resolved quickly.
The features included with LogMeIn Rescue alone make it very simple to help our users. I found TeamViewer to be much more confusing to our users when it came to the initial installation and setup. A product with a simple download install and connections is much more along the lines of what appeals to the users.
LogMeIn works great when we are not able to leave or if we need to multitask and work with a few users at a time. Remotely accessing these users is also very important and this is why LogMeIn is great in that aspect. I am able to fix nearly every issue encountered unless it's a hardware fix.