Must have for remote support!
June 11, 2020

Must have for remote support!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is used by our IT department to provide remote assistance for our users during COVID. We have been able to install printers with ease. The biggest advantage so far is that we can elevate our permissions and install necessary programs for our users. Another useful part of LogMeIn is we can use the share screen function to train our users.

Pros

  • Easy to use remote assistance
  • Printer installs
  • User training

Cons

  • Very happy with the service
LogMeIn Rescue is way more user-friendly! You have much for flexibility with the program, and it can be used for more than IT support. You are able to train users with screen sharing and give feedback on each session. LogMeIn Rescue also allows you to transfer files directly to your users--upload and download.
The main reason I rated it so highly is all you can do with the program. It's not just for IT problems. You are able to get feedback from your users and apply that directly to your department. From all the other remote support programs I have used, LogMeIn Rescue is the most flexible in terms of the program.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

An easy to use remote support application is the best use for LogMeIn Rescue. It has the flexibility to be used in any size of organization and can provide feedback to management on how each session has been handled. You would not use this application for non-IT-related issues or training.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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