Item: Rescue
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

LogMeIn Rescue is used by our IT department to provide remote assistance for our users during COVID. We have been able to install printers with ease. The biggest advantage so far is that we can elevate our permissions and install necessary programs for our users. Another useful part of LogMeIn is we can use the share screen function to train our users.

Pros and Cons

Easy to use remote assistance
Printer installs
User training

Very happy with the service

Alternatives Considered

ASG-Remote Desktop

LogMeIn Rescue is way more user-friendly! You have much for flexibility with the program, and it can be used for more than IT support. You are able to train users with screen sharing and give feedback on each session. LogMeIn Rescue also allows you to transfer files directly to your users--upload and download.

Support Rating

The main reason I rated it so highly is all you can do with the program. It's not just for IT problems. You are able to get feedback from your users and apply that directly to your department. From all the other remote support programs I have used, LogMeIn Rescue is the most flexible in terms of the program.

Key Insights

Do you think Rescue delivers good value for the price?

Yes

Are you happy with Rescue's feature set?

Yes

Did Rescue live up to sales and marketing promises?

Yes

Did implementation of Rescue go as expected?

Yes

Would you buy Rescue again?

Yes

Likelihood to Recommend

An easy to use remote support application is the best use for LogMeIn Rescue. It has the flexibility to be used in any size of organization and can provide feedback to management on how each session has been handled. You would not use this application for non-IT-related issues or training.

Must have for remote support!

Overall Satisfaction with LogMeIn Rescue