LogMeIn Rescue is a Solid Remote Support Tool with great Remote Control
April 30, 2021
LogMeIn Rescue is a Solid Remote Support Tool with great Remote Control
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
All of our customer-facing departments use LogMeIn Rescue for remote control of workstations. We also use it internally for support and collaboration when desktop control is needed.
Pros
- Remote control is fantastic - much better than mouse sharing in meeting solutions
- Transfer of files is simple and easy to use as well as fast
- Templated chat responses are done well and save time.
Cons
- Customizing the "customer facing" UI is a bit too difficult. A WYSIWYG interface for that would be nice
- Integrations with third-parties could use some work it's a bit too manual
- Reporting needs a minor face-lift
- LogMeIn Rescue allows us to save time by actually "seeing" issues that are being reported.
Our team found LogMeIn Rescue much simpler to use and much easier for customers to initiate support sessions with it.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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