LogMeIn Rescue is a Solid Remote Support Tool with great Remote Control
April 30, 2021

LogMeIn Rescue is a Solid Remote Support Tool with great Remote Control

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

All of our customer-facing departments use LogMeIn Rescue for remote control of workstations. We also use it internally for support and collaboration when desktop control is needed.
  • Remote control is fantastic - much better than mouse sharing in meeting solutions
  • Transfer of files is simple and easy to use as well as fast
  • Templated chat responses are done well and save time.
  • Customizing the "customer facing" UI is a bit too difficult. A WYSIWYG interface for that would be nice
  • Integrations with third-parties could use some work it's a bit too manual
  • Reporting needs a minor face-lift
  • LogMeIn Rescue allows us to save time by actually "seeing" issues that are being reported.
Our team found LogMeIn Rescue much simpler to use and much easier for customers to initiate support sessions with it.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


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Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


LogMeIn Rescue is still the best on-demand remote support utility on the market. We try out others occasionally to see if they are better somehow and so far there is never a compelling reason to move. Rescue is not great as a simple collaboration solution nor is it good for mass training.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Not Rated
Multi-platform remote control