Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

All of our customer-facing departments use LogMeIn Rescue for remote control of workstations. We also use it internally for support and collaboration when desktop control is needed.

Pros and Cons

Remote control is fantastic - much better than mouse sharing in meeting solutions
Transfer of files is simple and easy to use as well as fast
Templated chat responses are done well and save time.

Customizing the "customer facing" UI is a bit too difficult. A WYSIWYG interface for that would be nice
Integrations with third-parties could use some work it's a bit too manual
Reporting needs a minor face-lift

Return on Investment

LogMeIn Rescue allows us to save time by actually "seeing" issues that are being reported.

Alternatives Considered

GoToAssist Remote Support and TeamViewer

Our team found LogMeIn Rescue much simpler to use and much easier for customers to initiate support sessions with it.

LogMeIn Rescue is still the best on-demand remote support utility on the market. We try out others occasionally to see if they are better somehow and so far there is never a compelling reason to move. Rescue is not great as a simple collaboration solution nor is it good for mass training.

LogMeIn Rescue is a Solid Remote Support Tool with great Remote Control

Overall Satisfaction with LogMeIn Rescue

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Are you happy with LogMeIn Rescue by GoTo's feature set?

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Did implementation of LogMeIn Rescue by GoTo go as expected?

Would you buy LogMeIn Rescue by GoTo again?

Other Software Used

Likelihood to Recommend

LogMeIn Rescue by GoTo Feature Ratings