LogMeIn Rescue--great spur-of-the-moment support
September 27, 2021

LogMeIn Rescue--great spur-of-the-moment support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We used LogMeIn Rescue to troubleshoot remote worker computer issues. Like many companies lately, our entire workforce is remote, so having something like this was super helpful for screen sharing, getting real-time feedback, and interacting with the device.

Pros

  • Quick and easy access to support
  • Fast client setup and dial in
  • Lightweight application that any device can run
  • User friendly even for the most novice of users

Cons

  • Perpetual running client starts up with the computer to make unattended access easier
  • Pricing structure is pretty challenging for companies with small IT budgets
  • Admin-level prompts disrupt the remote access capability
  • We were able to spend less time troubleshooting and more time fixing since we could see exactly what was going on.
  • The cost-to-benefit ratio wasn't in our favor since we didn't need to use it super often. If it were cheaper, we might have stuck with it.
LogMeIn Rescue is much more lightweight and aimed at the "help on the spot" style of support, whereas TeamViewer is more of a "help any time" model. Price-wise, LogMeIn Rescue is cheaper, and its capabilities are matched to its cost while still being very useful in situations that demand remote control.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

No

It's great in an always online and connected workforce with a solid internet connection. Being super user-friendly, it caters to people who are quite non-technical, so that makes things super easy. Being able to support folks remotely from mobile is also a really nice plus since we don't have to be in front of our own computer to help someone.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
Not Rated
Over-the-Internet remote session
10
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Comments

More Reviews of LogMeIn Rescue by GoTo