LogMeIn Rescue--great spur-of-the-moment support
September 27, 2021
LogMeIn Rescue--great spur-of-the-moment support
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We used LogMeIn Rescue to troubleshoot remote worker computer issues. Like many companies lately, our entire workforce is remote, so having something like this was super helpful for screen sharing, getting real-time feedback, and interacting with the device.
- Quick and easy access to support
- Fast client setup and dial in
- Lightweight application that any device can run
- User friendly even for the most novice of users
- Perpetual running client starts up with the computer to make unattended access easier
- Pricing structure is pretty challenging for companies with small IT budgets
- Admin-level prompts disrupt the remote access capability
- We were able to spend less time troubleshooting and more time fixing since we could see exactly what was going on.
- The cost-to-benefit ratio wasn't in our favor since we didn't need to use it super often. If it were cheaper, we might have stuck with it.
LogMeIn Rescue is much more lightweight and aimed at the "help on the spot" style of support, whereas TeamViewer is more of a "help any time" model. Price-wise, LogMeIn Rescue is cheaper, and its capabilities are matched to its cost while still being very useful in situations that demand remote control.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
No