Simple and Robust Remote Control Tool
September 27, 2021
Simple and Robust Remote Control Tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.
Pros
- Fulfill end-user service requests for software install.
- Fulfill end-user issues related to an application or software installed on the end-user's pc.
- Easy to use and improves end user experience.
Cons
- The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
- Add more functionality to record sessions.
- Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
- It is lightweight, cloud based, easy to set up.
- Improves end-user experience, increasing response time for fulfilling service requests.
- Improves end user experience, increasing MTTR for issues reported in the system.
LogMeIn Rescue has more features for Remote Sharing, Remote Control as compared to Microsoft Teams. We use Microsoft Teams in our organization as a collaboration tool. However, for fulfilling service requests and issues, our support team uses LogMeIn Rescue. The Remote Sharing and Remote Control features are much better than Microsoft Teams and are much faster; hence it improves customer experience and after resolution time for issues reported.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes
Comments
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