Simple and Robust Remote Control Tool
September 27, 2021

Simple and Robust Remote Control Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.
  • Fulfill end-user service requests for software install.
  • Fulfill end-user issues related to an application or software installed on the end-user's pc.
  • Easy to use and improves end user experience.
  • The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
  • Add more functionality to record sessions.
  • Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
  • It is lightweight, cloud based, easy to set up.
  • Improves end-user experience, increasing response time for fulfilling service requests.
  • Improves end user experience, increasing MTTR for issues reported in the system.
LogMeIn Rescue has more features for Remote Sharing, Remote Control as compared to Microsoft Teams. We use Microsoft Teams in our organization as a collaboration tool. However, for fulfilling service requests and issues, our support team uses LogMeIn Rescue. The Remote Sharing and Remote Control features are much better than Microsoft Teams and are much faster; hence it improves customer experience and after resolution time for issues reported.

Do you think Rescue delivers good value for the price?


Are you happy with Rescue's feature set?


Did Rescue live up to sales and marketing promises?


Did implementation of Rescue go as expected?


Would you buy Rescue again?


It is well suited for large organizations, and it is easy to set up. It is cloud-based, which makes it easy for maintenance, and no additional overhead is needed. It is a good collaboration tool for addressing requests/issues reported in the ITSM ticketing platform.

Rescue Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control