LogMeIn Rescue allows quick support to our customers!
September 24, 2021

LogMeIn Rescue allows quick support to our customers!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We currently use LogMeIn Rescue to get remote [access] into customer machines to provide support and complete installs for our applications. It helps us quickly assist customers and look at their machines without the back and forth of emails. There are also APIs available to make workflow easier and connect our internal systems/processes together.
  • Workflow Integrations with API
  • Customer support
  • Ease of use by our customers
  • Easy setup and access to user machines
  • There are timeout limits which slows down the process
  • Adding more techs to the session is not intuitive
  • The UI can be improved
  • Could provide more tech support reporting and features
  • Quickly able to assist customers to reduce support time
  • Templated chat responses are done well and save time
  • Security is great to make sure there are no gaps for intrusion
All of them provide the same sort of solutions. However, their customer service and the complexity of the features vary, and it was down to which one we found to be the easiest to set up and for our users to use without much support during the trial period. The price was also a factor, and our use size was also a factor, and LogMeIn Rescue seemed to fit our parameters.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


LogMeIn Rescue is a great tool for providing support. It can be used for any size organization. If your business requires you to connect to customer machines to provide support, this is a great tool to consider. However, there are better options if you need this for internal reasons for managing machines and servers or providing support to internal customers.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control