Enterprise grade remote support software
September 23, 2021
Enterprise grade remote support software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is being used by our organization to control multiple computers securely from a remote location. This has eliminated the need to visit our customers to fix their software issues, which in return has saved us more time and effort in providing reliable remote support solutions. With LogMeIn Rescue, we are now able to seamlessly connect with multiple computers from a single mobile device or PC, share files, and access control with customers and other employees.
Pros
- It supports wide range of mobile devices, PCs, and macs
- Comes with 1TB cloud storage
- Includes multi-session handling
- Facilitates collaboration between technicians and customers
- Allows rebooting and reconnecting without interruption
Cons
- Very expensive software starting at 108.25 USD per month
- Interface can be made more simpler to use
- Not suitable for small teams
- LogMeIn Rescue has saved us a lot of time in fixing our client's computers
- Using it has increased security and reliability of our services
- With it we are able to deliver faster problem solving and better customer satisfaction
- TeamViewer, AnyDesk, ConnectWise Control (formerly ScreenConnect), BeyondTrust Remote Support (Legacy), Zoho Assist and Zendesk Support Suite
LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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