Enterprise grade remote support software
September 23, 2021

Enterprise grade remote support software

Nabin Poudel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is being used by our organization to control multiple computers securely from a remote location. This has eliminated the need to visit our customers to fix their software issues, which in return has saved us more time and effort in providing reliable remote support solutions. With LogMeIn Rescue, we are now able to seamlessly connect with multiple computers from a single mobile device or PC, share files, and access control with customers and other employees.
  • It supports wide range of mobile devices, PCs, and macs
  • Comes with 1TB cloud storage
  • Includes multi-session handling
  • Facilitates collaboration between technicians and customers
  • Allows rebooting and reconnecting without interruption
  • Very expensive software starting at 108.25 USD per month
  • Interface can be made more simpler to use
  • Not suitable for small teams
  • LogMeIn Rescue has saved us a lot of time in fixing our client's computers
  • Using it has increased security and reliability of our services
  • With it we are able to deliver faster problem solving and better customer satisfaction
LogMeIn Rescue stacks up against other alternatives for its wider range of hardware support, cloud storage, file sharing, and team collaboration. We selected LogMeIn Rescue for its enterprise-level security features.

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LogMeIn Rescue is best suited for controlling several computers by several technicians. It is most useful for large organizations in providing outstanding customer support. Not suitable for small businesses as there are free alternatives to it like TeamViewer and AnyDesk. LogMeIn Rescue comes with better speed, hardware support, reliability, and security.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control