Reliable Remote IT Support
February 19, 2025

Reliable Remote IT Support

Yash Dandge | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

I use LogMeIn Rescue for remote IT support, enabling quick troubleshooting, software installations, and system diagnostics for employees and clients

Pros

  • Can easily gather the pc information.
  • Can control power options if pc is not responding.

Cons

  • Session Performance on Low Bandwidth
  • Enhanced Customer Satisfaction
  • Increased IT Efficiency
Easier, Faster Support
Temporary Session Codes
Transparency & Consent-Based Access
Because LogMeIn Rescue combines transparency, making it a trusted tool for remote support.
Limited UI Customization &Mobile Device Limitations

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Well Suited - Emergency Troubleshooting & Multi-Device SupportLess appropriate - Low-Bandwidth Environments & One-Time, Non-Technical Users

LogMeIn Rescue Feature Ratings

Remote Administration
8.4
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
7
Initiate remote control from mobile
7
Remote management of servers & workstations
7
Remote Active Directory® management
8
Centralized management dashboard
8
Monitoring and Alerts
9
Multi-platform remote control
10

Using LogMeIn Rescue

100000 - Support

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