Does the job for small installations.
January 31, 2025

Does the job for small installations.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

Users often need assistance in resolving software issues with their computers and usually cannot easily follow directions given over the phone. Therefore, we need access to their machines to provide remote support. LogMeIn Rescue by GoTo was the tool our IT support staff used to access users' computers and resolve their issues remotely.

Pros

  • Remote support.
  • Relatively minimal memory impact.
  • Ability to use even over slow/unreliable internet connection.

Cons

  • Agent would often fail resulting in the need to reboot machines.
  • User support is not very helpful.
  • It has negatively impacted our business since server agent failures necessitate rebooting the server.
As an end user: Yes, LogMeIn Rescue by GoTo Resolve is a simple-to-use product that requires minimal user interaction in order for support agents to connect, diagnose, and resolve issues. As an agent: LogMeIn Rescue by GoTo Resolve is a fairly easy-to-use product, when it works, to resolve end-user problems.
Not applicable. We only use LogMeIn Rescue by GoTo Resolve to provide remote access for end-user support. We do not use any of its other functionality.
Please see above.
LogMeIn Rescue by GoTo resolve does not allow much customization to this product.
ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto.

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

No

Did LogMeIn Rescue live up to sales and marketing promises?

No

Did implementation of LogMeIn Rescue go as expected?

No

Would you buy LogMeIn Rescue again?

No

LogMeIn Rescue by GoTo is a relatively reliable remote access tool for end-user desktop support. We found that the agent for the server would frequently crash and would need to reboot the machine in order to resume service. This is not a desirable result and as such I would not recommend using LogMeIn Rescue by GoTo in enterprise and server applications.

LogMeIn Rescue Feature Ratings

Remote Administration
4.3
Screen sharing
5
File transfer
5
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
4
Over-the-Internet remote session
6
Initiate remote control from mobile
4
Remote management of servers & workstations
1
Remote Active Directory® management
Not Rated
Centralized management dashboard
4
Session record
Not Rated
Annotations
5
Monitoring and Alerts
4
Multi-platform remote control
5

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