Ticketing Company Review of Looker - Complete Game Changer
August 19, 2015

Ticketing Company Review of Looker - Complete Game Changer

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Looker

Looker is being used by all departments across the entire company globally. We actually set up a group of 'super users', and 1 or 2 members of each department are represented in it. The business problem/ motivation to get Looker was to provide our business insight into our data without having to consult tech to write one-time use MySQL queries.
  • Get access to your data! I taught myself MySQL and LookML and am able to model almost anything.
  • Used to report on exceptions and police data quality. For example, we use Looker to notify our finance & customer support departments if there are any failed refunds.
  • Data visualizations & dashboards provide great, easy, and quick insight into how our business is doing. For example, we have a dashboard that shows how we are selling concert tickets for any concerts we recently put on sale.
  • More expansive & less technical data visualizations
  • Blend data from different data sources
  • RJMetrics,Tableau Desktop,Domo
We selected Looker for control over the data model, pricing, and to get into business with a young and growing company.
It can connect to a lot of sources, but the data can't be joined between different sources.
Access control is a bit time consuming and tricky to configure, but it's def possible.
Do you want complete control over the data model and not have to engage tech or a 3rd party to change the data model? If so, go with Looker.

Looker Feature Ratings

Pixel Perfect reports
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Delivery Scheduling
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Responsive Design for Web Access
Dashboard / Report / Visualization Interactivity on Mobile

Using Looker

10 - Finance, product, marketing, client services, BD, customer support
1 - Any querying language or basic programing background
  • Sit on top of a proper data warehouse, which we will soon be building
  • Alerts/ exceptions
  • Dashboards
  • Ad hoc or saved reports (aka Looks)
  • Monitor inventory levels relative to items sold or unsold