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Went from 0 - 100 with LumApps
March 06, 2022

Went from 0 - 100 with LumApps

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LumApps

LumApps replaced Google Sites as our company intranet, and it is a HUGE improvement. It allows for two-way communication, more employee involvement in content (via communities), the ability to publish individual articles/content without publishing the entire site (previously we had to maintain a separate site to build out the content for layout and approvals). We're barely scratching the surface of its features, and as a financial services institution there are some features we just may never use, but it has helped tremendously when I tell other departments/teams what they can do in LumApps (to keep them from creating their own websites outside of Corporate's view or direction, which we had a serious problem with before). Being able to set page-level permissions for department content is great, and for all others giving them Communities to post and comment satisfies their needs.
  • page-level permissions
  • targeting content to specific groups
  • creating spaces for information conversations
  • previewing pages before publishing
  • allowing end-users to control the widgets on their dashboard (e.g. not everyone wants to see an email preview, but it's either on or off for all)
  • not letting the company set default notification options before turning them on, or not letting notifications be opt-in at the individual level
  • after migration, it has reduced time for Internal Comms to create and publish content (for some content that we can import as a chart, like anniversary celebrations, we've been able to reduce the time from 4-6 hours down to about 15 minutes)
  • we haven't used long it enough to see ROI on other facets, but not having divisions create their own websites unbeknownst to anyone else is invaluable
It takes getting used to, knowing what to select to adjust what areas within a widget. However, just mastering the basics covered about 95% of our use-cases.
Most of our apps are through an SSO, so they're not fully integrated with LumApps per se, but customizable quick links are nice. I personally like having Gmail and Google calendar on my homepage, but some people have asked for the ability to either remove it just for themselves or move it.
  • Google Workspace (formerly G Suite), Jive and Meta for Business (formerly Facebook for Business)
Google Sites is not meant to be an intranet, we were using it well beyond its intention, but it was free (and we use G Suite for everything else). We demoed Jive and Facebook for Business, but neither sufficed for an intranet that also needed to be a repository for documents, policies, etc. They were too social-focused, which is a bonus for us but not the main need.

Do you think LumApps delivers good value for the price?

Not sure

Are you happy with LumApps's feature set?

Yes

Did LumApps live up to sales and marketing promises?

Yes

Did implementation of LumApps go as expected?

No

Would you buy LumApps again?

Yes

It does everything we need and more, hence the 10. But for small companies or companies that don't have large geographic footprints they need to bridge, it is likely cost-prohibitive, and the features won't be as beneficial.