Solid Product, has really filled the gap for us on Peer to Peer Fundrasing
Updated August 31, 2017

Solid Product, has really filled the gap for us on Peer to Peer Fundrasing

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

Our primary use for it is peer to peer fundraising for our medical center fundraising. We use TeamRaiser and it's greatly increased the efficiency to how we take in donations, and process them into our database of record. We've also been able to leverage standard calendar events for online registration, sponsorship payments, etc. The system allows us to identify the portion of the transaction that is a charity gift vs. premium amounts and issues our tax receipts via email confirmation.
  • Peer to peer fundraising. Easily allows individuals to create personal pages for fundraising. Tracks it at an event level. Shows progress, etc.
  • Allows integration for donors to solicit their peers for donations, share on social media, etc.
  • Great reporting tool. There's a reporting wizard that allowed us to build two custom reports to get all the information we needed.
  • If we identify a bug, we submit the ticket, it's received but tends to get lost in the shuffle. We have a reporting bug that's been out there for over a year. I understand priorities, but it's hurt our ability to process efficiently, and there seems to be no sense of urgency to fix some bugs.
  • Business process around SLAs. We needed to commit to a large SLA in order to get resources to help built and customize. We wouldn't use hours consistency, so this model just doesn't fit out needs. Having a more flexible support plan would be great.
  • Easier to customize templates and skins. It's very complicated to make new designs and templates for our sites.
We evaluated and continue to evaluate a lot of products. Companies that have their food in the door for non-profits, or higher education, is extremely appealing to us. They know our business. And a stable, larger company like Blackbaud provides a level of confidence and comfort over a start up that we see a lot of these new products coming from. There was a major factor in our decision making process.
Great for peer to peer fundraising. It's not super flexible to stand up a custom page or site quickly. Anytime you need to make something more custom from a theming perspective, the time it takes to do this just isn't nimble enough. But if what you're doing or looking to do fits into the template you already have created, it works great. And you can stand up a site relatively quickly.

Using Luminate

20 - Several are event and website builders and most will just run reports. But we do support event managers throughout the organization.