Luminate is not worth the price tag.
Updated September 04, 2017

Luminate is not worth the price tag.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

Across the whole organization. We use it for e-mail, contacts, interest groups, surveys, online donation. We used to use it for e-commerce but have switched to another platform. We use it primarily to get information out to constituents and to process financial donation transactions.
  • Reporting - The report writer allows one a lot of flexability to gather a lot of information.
  • Online support chat and phone - Readily available and easy to access.
  • Low spam scores on e-mail.
  • Clunky interface in most aspects, particularly e-mail. Have to hard code every line to hold a CSS style.
  • E-mail and store are not mobile ready right out of the box.
  • Costs are very high - much higher than competitors.
  • E-commerce is not a focus and the system has many bugs and limitations, but they do not get addressed because it is not a priority for Blackbaud. So many of our issues and needs were not addressed that we abandoned the store and use another system.
We have recently evaluated other products because we are considering leaving Luminate. The other products offer all the features of Luminate and more at lower costs.
It is well suited for an organization who does not want to specialize or do anything unique. If you want simple, out of the box basic features, then it will work. The cost is way too high for that though. For what one pays, customization and fixing bugs and problems should be immediate and it is not.

Configuring Luminate

Limited and clunky. Not user friendly. Lots of bugs.

Luminate Support

They are very courteous but often cannot solve the problen

Using Luminate

The usability from an admin standpoint is very poor. CSS style sheets do not hold, bug exists in functionality, things never appear they way you intended, and common sense capabilities that should be available are not available. For example, there exists no easy way for a donor in an honor donation to notify his honoree about the gift unless one inserts a separate module into the form (e-card). It should not have to be this complicated.

Store is not mobile responsive. Coupon capabilities are limited.