Luminate is not worth the price tag.
Updated September 04, 2017
Luminate is not worth the price tag.
Score 2 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
Overall Satisfaction with Luminate
Across the whole organization. We use it for e-mail, contacts, interest groups, surveys, online donation. We used to use it for e-commerce but have switched to another platform. We use it primarily to get information out to constituents and to process financial donation transactions.
- Reporting - The report writer allows one a lot of flexability to gather a lot of information.
- Online support chat and phone - Readily available and easy to access.
- Low spam scores on e-mail.
- Clunky interface in most aspects, particularly e-mail. Have to hard code every line to hold a CSS style.
- E-mail and store are not mobile ready right out of the box.
- Costs are very high - much higher than competitors.
- E-commerce is not a focus and the system has many bugs and limitations, but they do not get addressed because it is not a priority for Blackbaud. So many of our issues and needs were not addressed that we abandoned the store and use another system.
We have recently evaluated other products because we are considering leaving Luminate. The other products offer all the features of Luminate and more at lower costs.