Looking for a glitchy time-waster? Try Luminate Online!
Updated July 05, 2017

Looking for a glitchy time-waster? Try Luminate Online!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

We use Luminate Online to generate weekly e-newsletters. It is used by our communications department but we aggregate content from various departments throughout the Library. We also use it to send out the occasional special news blast. We use it to communicate news about upcoming programs, classes, and events, announce collection news, and advertise upcoming exhibits.
  • Attempts to adapt to various browsers and email servers.
  • Customer service was sometimes helpful.
  • It was easy to end our contract.
  • The content management system is extremely glitchy. It does not function as it is supposed to.
  • We were charged for exceeding our list limit because 1) no one notified that we were nearing that ceiling and b) all bounces and non-functional email addresses counted towards the total.
  • I often had to wait for a very long time to speak to a customer service representative, and occasionally they would end the call and email me a non-helpful PDF from the "help" tab.
  • The system is not intuitive.
  • If you accidentally click out of the "edit" tab without saving, you are not prompted to save your work and you can lose everything.
I would highly recommend Constant Contact over Luminate. The interface is easier, the customer service is better, and it's so much cheaper. We use a separate payment processing system (Stripe) and are now in the process of switching from Luminate to Constant Contact. Constant Contact also gave us a hefty discount for being a non-profit.
I would not recommend Luminate to anyone unless they are looking to waste a lot of time doing something that can be done much more simply with any of the other myriad email marketing systems available. Luminate is also ludicrously expensive. I do not think it is well-suited to any function.

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