Surveys great, email okay, TeamRaiser lame!

TeamRaiser is one giant con, as far as I'm concerned. It is so clunky and not at all streamlined. I know it very well - have set up functioning teamraisers on my own after years of administering the object, so am confident in saying that 1) The participant center is WAY too complicated 2) There are far too many limitations around formatting pages (having to do with pictures, videos, etc) 3) There are inconsistencies, depending on what browser the user in using (and we shouldn't have to say "I'm sorry, you can't really use this website in IE" 4) Even though it doesn't seem that complex to a tech-savvy person, the importing of email addresses is too difficult for an average user, so we lose the functionality/analysis that that would enable because most people give up and just copy and paste the URL into an email from their regular provider. 5) The WYSIWYG for the landing page is confusing, especially concerning the primary thermometers. 6) We've had consistent problems with major fundraisers not being able to see all their donors in the scroll. Honestly, there are lots of other problems we've encountered that I've documented over the years, but it's been more than a year since I've had to do heavy admin support so these are all I can remember off the top of my head.

In email and TeamRaiser, it's really frustrating how there are sometimes secondary left-hand menu options inside the Edit function, that you can only see if you scroll all the way to the bottom. It's easy to waste time looking for the functionality you need, when it's just hiding below the fold.

The integration between the events module calendaring and donation form isn't as robust as we would expect. Because we have parent and sub-campaigns set up in our Salesforce LCRM database of record (that synchs with Luminate), we cannot sell tickets to our annual gala on CLO because we are limited to ONE campaign (and it makes most sense, in our Salesforce instance, to have our different ticket/table price points set up as sub-campaigns under one parent campaign for the event). In other words, if we ONLY sold single tickets, we'd be able to have online sales. Since we sell 1) Tickets, 2) Tables, and 3) VIP tables, Luminate has not provided a good workaround that coordinates with our Salesforce instance.

Custom report creation is incredibly convoluted. I have used it, successfully, but it takes you through way too many steps. I would use it much more often if the process was streamlined (for instance, you have to verify all the criteria you've just entered before running the report. Whereas, it seems to me you should just run it and, then if you see a problem, revisit the criteria). The page where you can select fields for outputs is completely overwhelming, too. It's not that it doesn't make sense, it's just that the aesthetic of the way it's organized is kind of a disaster.