Solid performer that gets results, but if you must integrate you may begin to hate
November 03, 2016
Solid performer that gets results, but if you must integrate you may begin to hate
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
Overall Satisfaction with Luminate Online
We use it across multiple departments to deliver our mass emails to our various lists. It is a major component of our online fundraising strategy. The donation forms and recurring transactions bring in a significant amount of revenue.
- It is able to deliver lots of emails very quickly. List maintenance is fully automated.
- It has some great features on creating queries to work with the data in the system.
- The support team is fast and easy to work with.
- API is hard to use and the company wasn't able to support our attempts at using it. They couldn't direct us to anyone who could help us.
- Integration with our donor management system has been very problematic.
- From our perspective, the software hasn't had any major updates to it in all the years we have been using it. I'd like to see more marketing automation tools.
I looked at a product by Salsa Labs that was fairly similar. Now i'm looking at a marketing automation system called Act-On for delivering emails and product from our donor management system vendor for the online donation forms.